468,417 questions with Microsoft 365 and Office-related tags

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2 answers

issues with deactvation

Your organization's use of Microsoft 365 has been identified as a violation of the Acceptable Use Policy in the Product Terms. The Microsoft 365 subscription will be deactivated on Mon Apr 13 2026 UTC and all SharePoint and OneDrive content will be…

Microsoft 365 and Office | SharePoint | Other | Other
asked 2026-04-09T02:50:22.04+00:00
zhabebo3813 0 Reputation points
answered 2026-04-09T03:49:14.74+00:00
Darren-Ng 9,175 Reputation points Microsoft External Staff Moderator
2 answers

How to Reactive a Disabled Dynamics 365 Instance

We are currently using Dynamics 365, but our license expired 60 days ago. When we tried to access the instance with an administrator account, it was shown as disabled. Could you please advise on how to reactivate the instance?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-04-09T02:48:31.1333333+00:00
産PマG管理者4 0 Reputation points
answered 2026-04-09T03:43:24.4533333+00:00
Vivian-HT 15,025 Reputation points Microsoft External Staff Moderator
1 answer

Change plans

My subscription renewed today for Microsoft 365 Personal $99.99/yearly. I want to switch it to Microsoft 365 Basic $19.99/yearly. It does not say that it will refund the $99.00 only that it will switch on 11/25/2026 and we’ll charge $19.99. Please…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T19:10:02.1333333+00:00
Brian Cloutier 0 Reputation points
edited an answer 2026-04-09T03:29:45.41+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
1 answer

I paid my subscription to Microsoft 365 Personal Classic 10th February and it has expired 2nd April

If I click on Resubscribe it doesn't give me the option for Personal Classic and I don't want AI

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T11:23:57.1+00:00
Steph f59 0 Reputation points
edited a comment 2026-04-09T03:26:30.1733333+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

Paid subs for Microsoft 365. Account dashboard says unpaid now locked out of apps

I paid my Microsoft 365 subs through PayPal but locked out of associated apps and my account dashboard show 0 activity in dollars. I have an Android phone and use Windows.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T21:27:00.58+00:00
Gina King 0 Reputation points
answered 2026-04-09T03:22:58.13+00:00
Norah-L 4,780 Reputation points Microsoft External Staff Moderator
2 answers

How to find out the email account I setup perviously?

Hi I cannot find out what is the payment charged for, but it shows relates to a business account, and I forgot whether I created or not before. How can I get the access to that account? And, I have recevied a bill monthly to my personal email. Thanks

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T02:40:51.58+00:00
Vivian Zhou 0 Reputation points
answered 2026-04-09T03:19:24.1733333+00:00
Vivian-HT 15,025 Reputation points Microsoft External Staff Moderator
0 answers

When opening the Microsoft Office Apps, the user name sign-in window returns an error indicating it needs access to the internet when the computer is connected. I can sign-in to my MS account. Why are MS Office Apps not allowing sign-in?

When opening the Microsoft Office Apps, the user name sign-in window returns an error indicating it needs access to the internet when the computer is connected. I can sign-in to my MS account. Why are the MS Office Apps not allowing sign-in?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-09T03:19:04.8466667+00:00
Patrick O’Rourke 0 Reputation points
answered 2026-04-09T03:19:20.43+00:00
Q&A Assist
2 answers

My Microsoft 365 Personal Account renewed. I want to downgrade my subscription

My Microsoft Subscription just renewed. I would like to downgrade my service. I changed my future subscription for next year but I would like to change my current subscription that just renewed and get a partial refund for the difference. Thank…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-25T13:38:16.8033333+00:00
Travis Wolfe 0 Reputation points
edited an answer 2026-04-09T03:17:01.5466667+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

one drive wont open through my device app

I can not open one drive through the app on my device

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-04-07T21:51:20.36+00:00
Murray Fischer 0 Reputation points
answered 2026-04-09T03:15:33.9333333+00:00
Gunasekar N 63,880 Reputation points Independent Advisor
1 answer

How to remove Microsoft Family Security

Recently I just joined a new company and receive a new laptop. My product information is Microsoft Office Home and Business 2021. After my supervisor sign in my office Microsoft Account, I noticed that my Google Chrome was blocked and unable to use it,…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-04-09T03:04:57.6566667+00:00
Veellox Paxera 0 Reputation points
answered 2026-04-09T03:05:12.7166667+00:00
Q&A Assist
0 answers

I appear to have two Microsoft 365 accounts for same email account

I seem to have two subscriptions. One is the basic Microsoft 365 and the other is done through my account with Go Daddy. I need someone to explain if the basic Microsoft 365 is needed and if not to cancel it.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T02:55:22.1366667+00:00
Victor Olson 0 Reputation points
2 answers

i need help with re downloading Microsoft word

i need help with re downloading my old microsoft word because my laptop does not support the new version.

Microsoft 365 and Office | Microsoft Forms | For home
asked 2026-04-09T01:49:04.6666667+00:00
rushell simmonds 0 Reputation points
answered 2026-04-09T02:54:32.4833333+00:00
TaoLi 73,230 Reputation points Independent Advisor
4 answers

Redeemed product key, unable to install Microsoft apps (Word, Excel, etc....)

I redeemed product key and installed Microsoft Office Home & Business 2024 and when I proceed with/next steps to download the apps (Word, Excell, etc.... ) it asks if I want to purchase Microsoft? It also tells me that I already redeemed this…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-04-08T03:17:53.85+00:00
Tina Aguila 0 Reputation points
answered 2026-04-09T02:53:24.51+00:00
Gunasekar N 63,880 Reputation points Independent Advisor
2 answers

Refund back to my account ending in 5616

I dont need Microsoft I dont use it enough so please refund $19.99+tax back to account ending in 5616 thank you Leslie Golas 4/8/2026 ******@gmail.com

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-04-09T00:19:35.1666667+00:00
Leslie Golas 0 Reputation points
answered 2026-04-09T02:50:53.6166667+00:00
Sumit D - IA 164K Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

Outlook 365

How do I install Outlook 365? I installed the Office 365, Outlook did not install the rest did? Is there a special download link?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-08T16:40:32.1333333+00:00
Peter Schierau 0 Reputation points
answered 2026-04-09T02:43:59.3933333+00:00
Sumit D - IA 164K Reputation points Independent Advisor
1 answer

Death of Microsoft Publisher

What are others doing to replace MS Publisher? The MS suggestions of Word & Power Point will not work for me.

Microsoft 365 and Office | Publisher | For home
asked 2026-04-08T17:09:30.7066667+00:00
Joan Barrett 0 Reputation points
edited an answer 2026-04-09T02:43:01.8533333+00:00
Xavier-D 6,385 Reputation points Microsoft External Staff Moderator
1 answer

How can I continue to use Microsoft Publisher after 10/1/26?

Can I use Publisher after 10/1/26? I use it for my church's weekly bulletins.

Microsoft 365 and Office | Publisher | For home
asked 2026-04-09T02:33:55.79+00:00
Juliana O'Connor 0 Reputation points
commented 2026-04-09T02:40:18.5266667+00:00
Juliana O'Connor 0 Reputation points
2 answers

Unable to Access Admin Email

Dear Support Team, We are currently experiencing an issue with our Office admin email account. Although we are able to log in successfully, the system requires verification via a text message to a registered mobile number. However, the system indicates…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-04-07T16:14:40.5433333+00:00
Nattapong Rojnakarint 0 Reputation points
answered 2026-04-09T02:39:46.9266667+00:00
Nattapong Rojnakarint 0 Reputation points
2 answers

Charged for already cancelled subscription

I was charged C$129.29 (C$115 + Tax) for Microsoft 365 subscription that I cancelled well before the due date. I want the refund. Will appreciate if someone from Microsoft refund that money back to me. Thanks.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-09T01:18:24.71+00:00
Wasiur Rahman 0 Reputation points
answered 2026-04-09T02:27:31.3733333+00:00
Tin Luna 23,980 Reputation points Independent Advisor
2 answers

False and/or fraudulent billing from Microsoft.

I retired from [Moderator note: personal info removed] in 2022. Business has not been active since 2022. In January 2026 I received a bill on my Capital One Charge Card for $638.72 with no explanation.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T17:23:15.2966667+00:00
Melvin Kalish 0 Reputation points
edited the question 2026-04-09T02:23:34.1433333+00:00
Vivian-HT 15,025 Reputation points Microsoft External Staff Moderator