issues with deactvation

Dear @zhabebo3813,

Thank you for posting your question in the Microsoft Q&A forum.

For a better understanding of your situation, could you please provide more detailed information so I can support you more effectively, such as:

Where did you receive the notification that your organization has been identified as violating Microsoft's Acceptable Use Policy? Did you receive it via email?

It would be helpful if you could share screenshot of the issue (please remove/hide private information)

Please understand that the more information you provide, the more effectively I can support.

Looking forward to your update.

The message indicates that Microsoft has flagged activity in the tenant as violating the Microsoft Online Services Acceptable Use Policy and has scheduled the Microsoft 365 subscription for deactivation, with SharePoint and OneDrive to be blocked.

This block is enforced at the service level by Microsoft. It is not something that can be fixed through local SharePoint settings, quotas, or configuration changes in the tenant.

To proceed:

1. Review the Acceptable Use Policy
   • Check whether any activity in the tenant might match the prohibited activities described in the Acceptable Use Policy for Microsoft Online Services.
2. Open a support request from the Microsoft 365 admin center
   • Sign in to the Microsoft 365 admin center with an admin account.
   • Go to the SharePoint Acceptable Use Policy page: SharePoint Acceptable Use Policy in the admin center.
   • Select Contact support on that page.
   • In the support request, include:
     • The exact banner text and date shown.
     • Confirmation that the tenant is believed to be compliant with the Acceptable Use Policy.
     • Any relevant context about how the tenant is being used (for example, development/testing only, no production data, etc.).
3. Work with Microsoft Support
   • A support engineer may request screenshots, logs, or additional details.
   • If frontline support cannot identify the cause, the case can be escalated to a backend team for further investigation.
   • Resolution (removal of the AUP block and prevention of deactivation) can only be performed by Microsoft after their review.

If the organization is compliant and the flag is a false positive, the support request is the required path to have access restored and the deactivation cancelled.

References:

• Error "This page has been blocked as it violates the Acceptable Use Policy"
• Acceptable Use Policy violation notice on Microsoft 365 Developer E5 sandbox - SharePoint read-only at farm level - Microsoft Q&A