How to remove Microsoft Family Security

Hello Veellox Paxera,

The behavior you're seeing is not related to your Microsoft Office Home and Business 2021 license. It seems like matching restrictions from Microsoft Family Safety, which can still apply if your Microsoft account is:

• Get as a “child” account
• Part of a Family group
• Or has old policies cached on the device

That’s why apps like Google Chrome are blocked and some sites are restricted even in Microsoft Edge.

I suggest you try this:

Step 1 — Check and leave Family group (most important)

 1. Go to: https://account.microsoft.com/family

 2. Sign in with the affected Microsoft account

 3. If you see a family group:

 Select your account

 Click Leave family group

If your account shows as “Child”, it needs to be removed or changed to adult.

Step 2 — Remove Family settings from Windows 

1. Press Win + I
2. Go to Accounts > Family & other users
3. Under “Your family”:

Remove your account if listed

Step 3 — Uninstall Family Safety app

1. Open Start
2. Search Add or remove programs
3. Find Microsoft Family Safety
4. Click Uninstall
5. Restart your PC

Step 4 — Reset Edge profile (important)

1. Open Edge
2. Go to: edge://settings/profiles
3. Sign out of all accounts
4. Remove the profile (if needed)
5. Restart Edge and sign in again

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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The restrictions are most likely coming from Microsoft Family Safety policies that are still applied to the device or account, even if no one in the company thinks they set them up.

Use these steps on the affected laptop to clear Family Safety restrictions:

1. Check if the account is in a Microsoft family group
   1. Go to https://account.microsoft.com/family and sign in with the account used on the laptop.
   2. If no family members are shown, the account is not currently in a family group.
   3. If a family is listed, the account may have been added previously as a child or organizer.
2. Run the Family Safety reset task on the laptop
   1. On the keyboard, press and hold the Windows key, then press R to open the Run dialog.
   2. Type cmd and select OK to open Command Prompt.
   3. In Command Prompt, copy and paste this command, then press Enter:

            schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
      

   4. Restart the computer.
   5. Repeat these steps on any other device that shows the same restrictions.

If the account is actually a child in a family group and the organizer wants to remove all controls, the organizer can either:

• Remove the account from the family group completely (see the “My children are adults now” and “Cannot remove Family members even though I am the organizer” sections in the troubleshooting article), or
• Keep the account in the group but remove limits/blocks (screen time, app blocks, web filters) from the Family Safety settings at https://account.microsoft.com/family.

If the account’s birth date is incorrect and marked as a child, update the birth date using the steps under I'm an adult, but Microsoft thinks I'm a child in the birth-date-change article referenced from the troubleshooting page.

If none of the above applies and restrictions still appear, contact internal IT support or the device provider so they can check for any organization policies (for example, feature restrictions) that might be blocking browsers or sites.

References:

• Family Safety settings enforced on adults
• Troubleshooting Microsoft Family Safety
• Block or unblock apps with Microsoft Family Safety