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I paid my subscription to Microsoft 365 Personal Classic 10th February and it has expired 2nd April

Steph f59 0 Reputation points
2026-04-07T11:23:57.1+00:00

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If I click on Resubscribe it doesn't give me the option for Personal Classic and I don't want AI

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Xavier-D 6,385 Reputation points Microsoft External Staff Moderator
    2026-04-08T03:41:13.6833333+00:00

    Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. 

    Hello Steph f59

    I understand you would like to continue with Microsoft 365 Personal Classic and avoid the AI-included plan. The current Microsoft 365 Personal plan includes Copilot, while changing to a plan with fewer features is handled differently from a normal renewal.

    Please try these steps to see if you are able to find Microsoft Personal Classic plan:

    1. Sign in to https://account.microsoft.com/services with the same Microsoft account that owns the subscription.
    2. Open the expired subscription and select Manage.
    3. If Personal Classic does not appear under Resubscribe, check the Cancel subscription path, as available guidance indicates the Classic option may appear there instead of the normal renewal flow. You can find this info in this thread: How do I change to classic subscription (without Copilot)?

    Feel free reply back to this post and update me on this issue if you are still unable to find it, I'll be happy to help.

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