3,158 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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2 answers

Charged for already cancelled subscription

I was charged C$129.29 (C$115 + Tax) for Microsoft 365 subscription that I cancelled well before the due date. I want the refund. Will appreciate if someone from Microsoft refund that money back to me. Thanks.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-09T01:18:24.71+00:00
Wasiur Rahman 0 Reputation points
answered 2026-04-09T02:27:31.3733333+00:00
Tin Luna 23,980 Reputation points Independent Advisor
1 answer

Have I permanently lost my old Xbox account? Locked Out

Hi all, Have an issue. Im trying to get back into my old Xbox account/email I havent used in years. My brother has the xbox now and i wanted to give him access to my massive online library. Small issue is I seem to have a while back, tried to attempt a…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-28T13:07:18.59+00:00
aaron 0 Reputation points
answered 2026-04-09T02:22:43.87+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

track charge by card # not email

I have charge 10.80 monthly. I do not know which email address it is attached to . I have tracked issues down by card number before but can't remember how to do that. Where can i track down a charge by only using my card number since i do not know…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-03T16:53:02.64+00:00
kristi c 0 Reputation points
edited an answer 2026-04-09T01:58:38.1266667+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

How to cancel subscription

How do I cancel my Microsoft 365 subscription that I am being billed at $12.99 per month?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-03T14:35:28.4233333+00:00
craig anderson 0 Reputation points
commented 2026-04-09T01:57:59.4466667+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

family member

your data encryption is not working and i can't add family member to family premium subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-03T17:05:00.27+00:00
shannan h 0 Reputation points
edited an answer 2026-04-09T01:51:31.9566667+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

I am not able to see my subscription in my ms 365 account, although could see annually payment is getting deducted

Couldn't see subscription on my 365 account although yearly subscription amount of 84.99 GBP deducted from my paymenth method ending in [REMOVED PII] and thi order was dated feb 2 2026. Help me to recover my subscription as I am not able to use the MS365…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T20:34:08.3033333+00:00
KOMAL TALREJA 0 Reputation points
edited the question 2026-04-09T01:11:46.5133333+00:00
Norah-L 4,780 Reputation points Microsoft External Staff Moderator
1 answer

Cannot cancel subscription or get refund due to Microsoft Account I cannot access or recover.

Hi there, A few years ago (April 2023 I think) I tried to sort a Microsoft 365 subscription via a new Microsoft Account. For one reason or another, the activation failed and the account was never verified. So I set up another subscription with an old…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T19:18:05.18+00:00
Alex Cousen 0 Reputation points
answered 2026-04-09T00:58:26.7533333+00:00
Xavier-D 6,385 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft account got hacked because of a stupid mistake

Hi, I don't expect this to get noticed but since I've used all of the other options and honestly I'm just exhausted I'll write here. I have another microsoft account that got hacked because of a stupid mistake I did. The hackers changed the email,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-27T17:51:35.26+00:00
ido joffe 5 Reputation points
commented 2026-04-08T21:42:47.2866667+00:00
匿名 0 Reputation points
1 answer

Issues with billing from Microsoft

Microsoft Yearly plan billed from Richfield, Mn. in 2025 and 2026 : Redmond, WA 2 times in 2026 on Mastercard: Then Microsoft, MIcrosoft 3 Redmond, WA in 2025 and 2026 on a different mastercard. We need to talk with a human being to figure this out.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T19:59:03.0233333+00:00
Arthur Pedersen 0 Reputation points
answered 2026-04-08T19:59:23.34+00:00
Q&A Assist
1 answer

upgraded subscription was not on my subscription account.

My subscription for $19.99 a year was upgraded to $99.99 a year, my account still expires on April 26, 2026, payment was posted on my bank on April 6, 2026, but cannot find the upgraded subscription on my account. my email address…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T19:56:42.32+00:00
Danilo Ferrer 0 Reputation points
answered 2026-04-08T19:57:03.5066667+00:00
Q&A Assist
1 answer

I have two accounts with two different email addresses

I want to delete one of my two accounts each has its own email address

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T18:32:10.0433333+00:00
Michael Gidro 0 Reputation points
commented 2026-04-08T19:10:41.72+00:00
John Jefferson Doyon 65,005 Reputation points Independent Advisor
2 answers

How to confirm cancellation of subscription and reverse charge of $9.99

I signed up for Microsoft 365 on March 1, 2026 and agreed to a 3-month free trial because the website said my credit card would not be charged until July 1, 2026. That same day, a charge of $9.99 posted to my credit card. At that time, I cancelled my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T18:02:03.47+00:00
Stella Andrecheck 0 Reputation points
answered 2026-04-08T18:47:43.81+00:00
John Jefferson Doyon 65,005 Reputation points Independent Advisor
2 answers

I receive popups accusing me of nonpayment for Microsoft 365 when I am paid up. I have contacted Microsoft many times but the popups continue to pop up and I find that totally unacceptable

I receive popups accusing me of nonpayment for Microsoft 365 when I am paid up. I have contacted Microsoft many times but the popups continue to pop up. I find that totally unacceptable. I have sent several faxes to Microsoft about it. Calling Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-05T19:46:11.7133333+00:00
M A 5 Reputation points
commented 2026-04-08T15:58:26.6533333+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
3 answers

Licence key

I have a monthly subscription for Office 365. I need my license key and don' know where to look for it. Can you please help me or send my license key to my email address

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T14:37:12.2933333+00:00
Ria Garwood 0 Reputation points
answered 2026-04-08T15:18:26.76+00:00
John Jefferson Doyon 65,005 Reputation points Independent Advisor
2 answers

I can't change my language settings from Portuguese to Dutch

My personal Microsoft account sends all service emails in Portuguese. All profile, region, and Outlook language settings are already set to Dutch. Please reset the internal communication language / legacy locale on my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T13:39:33.42+00:00
Piet mostert 0 Reputation points
answered 2026-04-08T15:00:49.5766667+00:00
Ace Jerraldven C. Enoc 220 Reputation points
2 answers

Cancel Subscription

I have subscribed a year Microsoft One Drive Personal Edition on Jan 28, 2026 (Charge NT$3,090.-Yearly). However, its performance seems not so good since then. The photos I took cannot be backed up in sync, even though I have consulted your…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T09:39:42.6+00:00
ALBERT CHEN 0 Reputation points
answered 2026-04-08T14:02:43.9733333+00:00
Lester Bernard Reyes 77,415 Reputation points Independent Advisor
2 answers

Payment deduction from credit card

I have signed out my account from Microsoft and their subscription but still the payment is being deducted from my credit every month even i changed my card for payment but still my previous credit card is being charged every month. So please help me out…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-08T07:52:19.39+00:00
Salman Ahsan 0 Reputation points
answered 2026-04-08T09:24:48.93+00:00
Diana Mariz 7,265 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

Subscription

I want to move from my personal Microsoft monthly subscription of Outlook to a Family subscription of Microsoft Family Account - how can I go about it? I pay AED 7 monthly for access to Outlook and OneDrive?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T09:20:04.24+00:00
Shabana Shaikh 20 Reputation points
commented 2026-04-08T07:31:14.2066667+00:00
Shabana Shaikh 20 Reputation points
2 answers

I have paid muy subscription, but according to my account it remains unpaid

I have paid my subscription (Euro 129) on August 27, 2025. However, the account details show an outstanding balance of Euro 129...

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T15:05:39.1666667+00:00
Ruud Hartmans van de Rijdt 5 Reputation points
answered 2026-04-08T07:17:44.1166667+00:00
Ruud Hartmans van de Rijdt 0 Reputation points
1 answer

Unable to close my account

The only thing I have done on this account is to sign up for the Line business account. However, I'm stuck on the step of leaving my work organization. I've never even try Teams or Azure, so I have no way to see the organization page. I can't imagine how…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T17:35:40.7433333+00:00
政旻 李 0 Reputation points
answered 2026-04-08T07:01:22.7233333+00:00
Kai-H 14,570 Reputation points Microsoft External Staff Moderator