Issues with billing from Microsoft

Hello Arthur Pedersen,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

1. To identify the charge

• Sign in to your Microsoft account > Order history: https://account.microsoft.com/billing/orders
• Check Services & subscriptions: https://account.microsoft.com/services
• If you have multiple Microsoft accounts, repeat steps 1–2 for each account (Outlook, Hotmail, Live, Gmail‑based Microsoft accounts).
• If you use Microsoft Family, check if another member made a purchase.

2. For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Refund Microsoft 365 subscription" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
• Look for and select "Chat with a support agent in your web browser". Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Multiple similar charges across different Mastercards and locations (Richfield, MN / Redmond, WA) indicate an account‑specific billing issue that must be handled by Microsoft’s billing support, as it may involve:

• Recurring Microsoft 365 subscriptions with recurring billing enabled on more than one account or card
• Multiple Microsoft accounts or family members using the same cards
• Duplicate or closely timed payments that look like double charges

Because resolving this requires secure access to account and payment details, the next step is to contact Microsoft Support directly and work with a human agent.

Use these steps to reach a live support agent for home billing issues:

1. Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
2. Sign in with the Microsoft account that is being billed.
3. Select the product area: choose Microsoft 365 / Microsoft 365 & Office or Microsoft Store as appropriate.
4. Choose a category such as Billing and Payment updates or Manage my subscription.
5. Select Get help → describe the issue (for example: “Multiple Microsoft 365 charges on different Mastercards in 2025 and 2026”).
6. Click Contact support and then choose:
   • Chat with a support agent in your web browser, or
   • Call me back and provide a phone number so a human agent can call.

Before or during the call/chat, it is helpful to:

• Review order history for each Microsoft account in use to see which subscriptions and charges appear: Review your order history.
• Go to Payment options for the account and use Investigate to look for other accounts using the same cards: Go to payment options.
• If a charge is not recognized, use Investigate on the Manage your payments page to start an investigation: Manage your payments.

If the issue involves being charged twice for the same subscription period, support can compare:

• The dates and amounts on the bank/credit card statements
• The Microsoft account order history
• Any duplicate subscriptions or multiple accounts using the same cards

If a refund is appropriate, the billing agent can process it or guide through the refund process according to Microsoft’s refund policies.

If accessibility assistance is needed (for example, using a screen reader or needing specialized support), contact the Microsoft Disability Answer Desk for technical assistance and help navigating billing and subscriptions: Microsoft Disability Answer Desk.

References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Help with Microsoft Store purchases
• Troubleshoot payment option issues
• Use a screen reader to manage your account billing and subscriptions
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A