Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 61%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Hi there,
I see no active subscription!
I have paid muy subscription, but according to my account it remains unpaid
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 1%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ruud Hartmans van de Rijdt
5
Reputation points
I have paid my subscription (Euro 129) on August 27, 2025.
However, the account details show an outstanding balance of Euro 129...
Microsoft 365 and Office | Subscription, account, billing | For home | Other
-
Ruud Hartmans van de Rijdt 5 Reputation points
2026-04-07T15:09:56.32+00:00 Payment was executed by banktransfer (same bankaccount as referred to in your account details). Amount of Euro 129 has been debited from my bankaccount with value date August 27, 2025
Sign in to comment
2 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 164K Reputation points Independent Advisor2026-04-07T15:41:01.47+00:00 Hi Ruud,
I want to understand the issue better. Could you please go to the following page, and let me know if you see an active subscription? If you see that, no amount is required and it might be a glitch.
https://account.microsoft.com/services page
I’m eager to hear back and work together to find a solution.