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Unable to close my account

政旻 李 0 Reputation points
2026-04-07T17:35:40.7433333+00:00

The only thing I have done on this account is to sign up for the Line business account.

However, I'm stuck on the step of leaving my work organization. I've never even try Teams or Azure, so I have no way to see the organization page.

I can't imagine how such a stupid thing could happen, even wasting an hour trying to contact online customer service.

So how can I close my account? Do I need to close the Line Business account first?

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Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Kai-H 14,570 Reputation points Microsoft External Staff Moderator
    2026-04-08T07:01:22.7233333+00:00

    Hi, 政旻 李

    This usually happens when the Microsoft account was added to a Microsoft Entra/work org as a guest or business identity, even if the only thing you used was one service like LINE Business. Microsoft won’t finish closing the personal account until that org link is removed.

    Here are some suggestions you can try:

    Go to myaccount.microsoft.com/organizations and sign in with the same account you want to close. On the Organizations page, leave every org shown under Other organizations. You can’t leave a Home organization yourself, but other orgs can be removed there.

    If that page says a personal email can’t be used, open it in a private/incognito window and try the tenant-specific My Account URL format with the tenant name or tenant ID, then try Leave again.

    You can try typing regedit on the start menu and when the Registry Editor comes up, open it. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities Look in each subkey and if you see the work address on the right, delete the entire key on the left. (Right click on the key and choose Delete).

    Thank you for your patience in reading, I hope this information has been helpful to you. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment."    

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