24,242 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

Sort by: Updated
2 answers

why do clients not see accurate availibilty?

I have updated my BOOKINGS page with the appropriate availability multiple times but when I send the link to my clients the availability is completely wrong.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T17:24:39.4633333+00:00
Drew B 0 Reputation points
commented 2026-04-09T04:14:33.8733333+00:00
Helen Luu 405 Reputation points Independent Advisor
1 answer

Change plans

My subscription renewed today for Microsoft 365 Personal $99.99/yearly. I want to switch it to Microsoft 365 Basic $19.99/yearly. It does not say that it will refund the $99.00 only that it will switch on 11/25/2026 and we’ll charge $19.99. Please…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T19:10:02.1333333+00:00
Brian Cloutier 0 Reputation points
edited an answer 2026-04-09T03:29:45.41+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
1 answer

I paid my subscription to Microsoft 365 Personal Classic 10th February and it has expired 2nd April

If I click on Resubscribe it doesn't give me the option for Personal Classic and I don't want AI

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T11:23:57.1+00:00
Steph f59 0 Reputation points
edited a comment 2026-04-09T03:26:30.1733333+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

Paid subs for Microsoft 365. Account dashboard says unpaid now locked out of apps

I paid my Microsoft 365 subs through PayPal but locked out of associated apps and my account dashboard show 0 activity in dollars. I have an Android phone and use Windows.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T21:27:00.58+00:00
Gina King 0 Reputation points
answered 2026-04-09T03:22:58.13+00:00
Norah-L 4,780 Reputation points Microsoft External Staff Moderator
2 answers

My Microsoft 365 Personal Account renewed. I want to downgrade my subscription

My Microsoft Subscription just renewed. I would like to downgrade my service. I changed my future subscription for next year but I would like to change my current subscription that just renewed and get a partial refund for the difference. Thank…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-25T13:38:16.8033333+00:00
Travis Wolfe 0 Reputation points
edited an answer 2026-04-09T03:17:01.5466667+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
1 answer

Wife is 365 admin and cant reset her password

Hi, My wife [Moderator Note: Personal Info Removed] is the admin on our 365 subscription. She has forgotten her password. Her Authenticator App is not set up so we choose to have a pin texted to her phone. a window pops up stating the "service is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T14:28:28.64+00:00
Doug Keach 0 Reputation points
edited a comment 2026-04-09T01:38:20.9766667+00:00
Xavier-D 6,385 Reputation points Microsoft External Staff Moderator
2 answers

How to cancel a second account that I cannot sign in to

I pay for 2 Microsoft 365 Personal accounts every month and want to cancel the other account. I can't sign in to the other account. Help!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T21:59:13.2833333+00:00
Laney Saulnier 0 Reputation points
edited an answer 2026-04-09T00:13:36.02+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

unauthorized charge

I have a charge on my credit card from January for an xbox game pass and I do not who signed up for this. I have checked my personal account and my husband checked his account. I don't see the subscription in any of our accounts

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T17:10:22.9766667+00:00
Cindy Rigatti 0 Reputation points
edited an answer 2026-04-08T23:55:06.0766667+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
1 answer

I've paid online my annual subscription of Office 365 Personal

Good day, I've paid (online) the renewal of my Office 365 Personal subscription. I did all I needed to do as far as the bank is concerned (going through all the security checks... and in the end I've got the confirmation from the bank that all the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T17:42:30.86+00:00
Jose C. Nunes 0 Reputation points
commented 2026-04-08T23:40:03.3766667+00:00
Xavier-D 6,385 Reputation points Microsoft External Staff Moderator
2 answers

Need help transferring family manager in Microsoft 365

My Microsoft 365 subscription is attached to my outlook.com email address, however the family manager is another email address that I no longer use. I would like to make my outlook.com account the manager of my family, but it won't let me do that (which…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T18:50:44.39+00:00
Kim Sater 0 Reputation points
commented 2026-04-08T23:01:43.5733333+00:00
Kim Sater 0 Reputation points
0 answers

i pay for 365 for over 4 years but i feel like im having a stroke. i can ever log in and get so angry

i pay for 365 for over 4 years but i feel like im having a stroke. i can ever log in and get so angry. I use Google instead. if you check you will see its true... but people without disabilities have trouble to. i has strokes, anseuteizims and…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T22:34:24.2333333+00:00
Lakisha Parker 0 Reputation points
commented 2026-04-08T22:38:22.85+00:00
Lakisha Parker 0 Reputation points
1 answer

MY MICROSOFT ACCOUNT HACKED

Your team didn't even care about my account; I've truly never seen such a ridiculous company. If I don't get my account back, I will file a complaint against you and your company. I have provided you with all the evidence.! ! <Mod mask PII>

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-05T12:11:02.8533333+00:00
Zülkarneyn Bekiroğlu 5 Reputation points
commented 2026-04-08T21:40:53.7866667+00:00
匿名 0 Reputation points
1 answer One of the answers was accepted by the question author.

Classic 365

If I want to change to classic 365 without copilot what is the charge for it.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T21:12:08.6666667+00:00
Ray Shockley 0 Reputation points
accepted 2026-04-08T21:13:48.94+00:00
Ray Shockley 0 Reputation points
1 answer

logging on to a new computer

cannot log on to MS on my new computer, says this account deos not exist

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T18:27:27.0566667+00:00
Susanne Doris 0 Reputation points
commented 2026-04-08T19:17:39.1+00:00
John Jefferson Doyon 65,005 Reputation points Independent Advisor
3 answers

Microsoft 365 Subscription

I purchased Microsoft 365 subscription May 4, 2025. The subscription is unfunctional. When I purchased Microsoft 365 I used the email address ******@vcsi1.com. March of 2026 I updated the email address to ******@sbvcsi.com. Updated the Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-06T17:52:27.38+00:00
Sylvania I Brown 0 Reputation points
answered 2026-04-08T18:52:41.49+00:00
paulr0511 44,090 Reputation points Independent Advisor
3 answers

How can I tell if I have more than 1 subscription?

How can I tell if I have more than 1 subscription? If do, how do I cancel one?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-27T19:58:42.17+00:00
David Fairbaugh 0 Reputation points
commented 2026-04-08T18:44:25.93+00:00
Stefan Blom 337.4K Reputation points MVP Volunteer Moderator
1 answer

My account was compromised and the alias was changed. I have proof of purchase for my Minecraft account.

My friends account was compromised and the alias was changed + removed from my account making it unable to be recovered via the relevant websites. I have proof of purchase for my Minecraft account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T17:20:31.57+00:00
ec 0 Reputation points
answered 2026-04-08T18:00:24.42+00:00
Igor Leyko 110.6K Reputation points Independent Advisor
2 answers

Double charged

I had an account on a computer that broke back in December 2025, which the first account was placed., paying only 10.61 a month. Then on the newer computer (purchased end of Dec 2025) I apparently opened a new account with my other email address. I have…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T19:57:32.3+00:00
Sara DeFlumere 0 Reputation points
answered 2026-04-08T17:58:37.2133333+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
1 answer

Merging my multiple emails under one account

I have made a Microsoft account to expand my storage. I paid for the personal 1 TB storage under my email. However, when I next opened my computer, my storage was still showing as only 5GB. So I signed in and re-purchased the storage. This time the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T16:10:10.15+00:00
mari rice 0 Reputation points
answered 2026-04-08T16:10:28.6166667+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

Office 365 Classic plan

I have been a "Family" subscriber of Microsoft Office for at least 20 years. I read about the option to switch to the "Classic" plan. There are no links or options for this plan. I did what the stories and videos said: "Cancel…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-05T15:32:42.29+00:00
Tom Boyle 20 Reputation points
commented 2026-04-08T15:45:52.5466667+00:00
RD 0 Reputation points