1,325 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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2 answers

Microsoft 365 Business Premium Trial

Hi, I've have signed up for a Microsoft 365 Business Premium Trial using my personal gmail account, put the cc details in as well, set up a tenant name and user name but I cannot seem to login, nor did I receive a welcome email. If I try to sign into…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T19:21:44.7366667+00:00
Radu Dr 0 Reputation points
commented 2026-04-09T05:09:49.9666667+00:00
Vivian-HT 15,025 Reputation points Microsoft External Staff Moderator
2 answers

File format consistently

My company has decided to switch 365 office from 2013 version, may I ask any risk about the format when I applied. Like the file saved as .docx from Office 2013 when switch to the new one will be affected about the format, the column or worse as lose…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-09T04:07:09.6566667+00:00
Lewis Kimberly 120 Reputation points
edited the question 2026-04-09T04:47:17.8033333+00:00
Huy-K 10,855 Reputation points Microsoft External Staff Moderator
2 answers

False and/or fraudulent billing from Microsoft.

I retired from [Moderator note: personal info removed] in 2022. Business has not been active since 2022. In January 2026 I received a bill on my Capital One Charge Card for $638.72 with no explanation.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T17:23:15.2966667+00:00
Melvin Kalish 0 Reputation points
edited the question 2026-04-09T02:23:34.1433333+00:00
Vivian-HT 15,025 Reputation points Microsoft External Staff Moderator
2 answers

M365 License for Outlook not recognized cannot get to email

Yesterday, as I was reading my email in app - suddenly email was disappearing and the email account was deleted from the app. Now, I can see emails through 4/2 on my app on my PC. Workoff line is permanantly set to work offline. I cannot toggle it. …

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T20:23:18.0666667+00:00
Mary Ann Wehr 0 Reputation points
commented 2026-04-08T23:54:08.19+00:00
Mary Ann Wehr 0 Reputation points
2 answers

Unexpected sub status (6008)

Trying to add a new account to Outlook and the following error message is displayed "The credential is invalid. Unexpected sub status (6008)". How can I fix this?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T05:39:11.4033333+00:00
PETE DRANEY 0 Reputation points
commented 2026-04-08T23:42:05.21+00:00
Jade Ng 10,495 Reputation points Microsoft External Staff Moderator
2 answers

2026 tax residency certificate in PDF format for Poland

Hello, I would like to obtain a 2026 tax residency certificate in PDF format for Poland (MIOL). Thank you and best regards. Moved from Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T21:54:59.8933333+00:00
Viktoriia Zakharova 80 Reputation points
commented 2026-04-08T23:41:36.1933333+00:00
Jade Ng 10,495 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft says business account doesn't exist, cannot sign into business acct or authenticator

I have both a personal and business microsoft account. I pay for a business standard account for my business account. Microsoft says my business account doesn't exist, although Microsoft is still taking the monthly fee for it. Authenticator won't let me…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-06T20:45:16.6666667+00:00
susan t 0 Reputation points
answered 2026-04-08T22:18:14.8033333+00:00
Kristen-L 11,925 Reputation points Microsoft External Staff Moderator
2 answers

Billing Issue: Unable to Access Microsoft Business Account Being Charged

Our business signed up for a Microsoft service, possibly Microsoft Office, but we are not certain which product it is. I was able to chat with a Microsoft agent who confirmed the monthly charge and told me the account is set up as a business account. She…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-06T19:22:52.92+00:00
Johnny Cleveland 0 Reputation points
commented 2026-04-08T21:42:45.4833333+00:00
Kristen-L 11,925 Reputation points Microsoft External Staff Moderator
2 answers

Outlook stopped suspect payment issue

Our outlook stopped working for all employees today. I suspect it's because our payment is late due to a change in credit cards. How can I pay and get us back up asap?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T19:53:25.37+00:00
Laurelwood Church 0 Reputation points
commented 2026-04-08T20:27:55.1633333+00:00
Emily T 405 Reputation points Microsoft External Staff Moderator
2 answers

I am having difficulting trying to buy MS 365 Business Standard on a monthly basis

I am having difficulting trying to buy MS 365 Business Standard on a monthly basis and my error code is: 715-123280

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T10:09:36.82+00:00
Brian Rix 0 Reputation points
commented 2026-04-08T20:25:34.79+00:00
Emily T 405 Reputation points Microsoft External Staff Moderator
2 answers

Access to Admin Center

There is no one here that can access the Administration Center. The priest who would be primarily responsible cannot access it. How should we proceed?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T20:23:55.1766667+00:00
Sandra Schumacher 0 Reputation points
commented 2026-04-08T18:01:26.72+00:00
Ian-Ng 11,320 Reputation points Microsoft External Staff Moderator
1 answer

cancel business personal account subscription

Hi, we subscribed a personal business account for a domain purchase and mailbox but the email that been used for that purpose is no longer exist ( ex work e mail address ) how can we change that e mail or, if not possible, to cancel the subscription and…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T17:17:16.51+00:00
liran ziv 0 Reputation points
answered 2026-04-08T17:42:31.7+00:00
Lia V 5,910 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

M365 Disabled account

Hoping someone can help me. I have a personal email, [Moderator note: personal info removed] @johnstraumann.com and I stupidly let the license expire. I bought a new license on the Company store and added it to my account, but the mailbox still seems to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T13:02:54.7466667+00:00
JohnIFZ 20 Reputation points
accepted 2026-04-08T15:55:03.5466667+00:00
JohnIFZ 20 Reputation points
1 answer

How to reactivate Micosoft 365 Business Standard Subscription

I have tried to re-activate on line but not allowed to do so

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-06T13:36:01.2233333+00:00
Doug Barrow 0 Reputation points
commented 2026-04-08T14:56:13.25+00:00
Liora D 13,840 Reputation points Microsoft External Staff Moderator
1 answer

my lifetime subscription get linked to my private email. i want to change it to work email

when i first have a new laptop i need to signt it first with an email. my mistake is i dont know you get linked for a lifetime for the office home 2024. no one told me that. so i use my personal email. in the new office laptop. i want to change it to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T12:09:21.6933333+00:00
awowo 0 Reputation points
answered 2026-04-08T13:08:06.5966667+00:00
Tamara-Hu 13,305 Reputation points Microsoft External Staff Moderator
2 answers

Domain has a legacy tenant assigned to it

Recently purchased a domain. Registering a new workspace for the domain, the instruction is that the domain already has a Microsoft tenant associated to it. This would have been from the previous domain owner. How to remove the old tenant?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T05:18:21.1733333+00:00
Charles Tidswell 0 Reputation points
commented 2026-04-08T10:20:32.62+00:00
Nam-D 3,395 Reputation points Microsoft External Staff Moderator
2 answers

How to access my Business Standard account?

Hi, I have two MS accounts, one Personal and one with 364 Business Standard. Now suddenly I can't access my Business Standard account, it says it doesn't exist. Yet I get emails sent to my inbox regarding that account. There's no way of resetting it…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T07:08:17.8133333+00:00
Louice Fulgentius 0 Reputation points
edited a comment 2026-04-08T07:58:47.79+00:00
Henry-N 11,820 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

2026 tax residency certificate in PDF format for Poland.

Hello, I would like to obtain a 2026 tax residency certificate in PDF format for Poland. Thank you and best regards. Moved from Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-03-01T16:24:21.3366667+00:00
Viktoriia Zavalniuk | BIREMA 20 Reputation points
commented 2026-04-08T06:34:49.6966667+00:00
Darren-Ng 9,175 Reputation points Microsoft External Staff Moderator
2 answers

How to change payment for Microsoft 365 Business Basic

I have an annual subscription to Microsoft 365 Business Basic, which runs from April 1 to March 31 of the following year. This time, it was automatically renewed and charged to my card. I would like to stop the automatic renewal and instead receive an…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T02:59:04.71+00:00
CBOI 0 Reputation points
commented 2026-04-08T05:15:58.0266667+00:00
Vivian-HT 15,025 Reputation points Microsoft External Staff Moderator
1 answer

A non-profit grant expiration

I don't how to search research .. I received a message that my grant for Microsoft 365 is expiring. When I try to sign in I receive a message that I don't have permission to manage the page. I haven't a clue how to update/manage or find a grant that…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-07T18:36:25.4833333+00:00
Patricia Slaughter 0 Reputation points
edited the question 2026-04-08T01:21:31.9033333+00:00
Darren-Ng 9,175 Reputation points Microsoft External Staff Moderator