15,954 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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2 answers

How to find out the email account I setup perviously?

Hi, I’m trying to find out which email account I previously set up or used, but I’m not sure where to check or how to recover that information. Could you please guide me on how to identify or retrieve the email account associated with my setup? Any steps…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T02:40:51.58+00:00
Vivian Zhou 0 Reputation points
edited the question 2026-04-09T05:18:52.3766667+00:00
Vivian Zhou 0 Reputation points
4 answers

Microsoft Authenticator is not syncing and shows that the account cannot be found

I am facing multiple critical issues with the following Microsoft 365 account: [Moderator note: personal info removed]@basmatiheritage.onmicrosoft.com The main problems are: Login Issue: We are unable to sign in to the account. Authenticator Issue:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T08:27:10.3766667+00:00
Imran Sheikh 0 Reputation points
edited a comment 2026-04-09T05:00:00.9233333+00:00
Henry-N 11,820 Reputation points Microsoft External Staff Moderator
1 answer

I appear to have two Microsoft 365 accounts for same email account

I seem to have two subscriptions. One is the basic Microsoft 365 and the other is done through my account with Go Daddy. I need someone to explain if the basic Microsoft 365 is needed and if not to cancel it.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T02:55:22.1366667+00:00
Victor Olson 0 Reputation points
answered 2026-04-09T04:12:27.3433333+00:00
Vivian-HT 15,025 Reputation points Microsoft External Staff Moderator
1 answer

How to up date nonprofit subscription expiring

how do i update my nonprofit grant based license that I am told will expire on June 1 2026 Moved from Microsoft 365 and Office | Subscription, account, billing | Other | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T15:42:48.9533333+00:00
Maintenance Coordinator 0 Reputation points
edited the question 2026-04-09T01:35:04.2066667+00:00
Jade Ng 10,495 Reputation points Microsoft External Staff Moderator
2 answers

Access to my 365 Business Account

I am not able to access my 365 business account due to having and using the same email for my 365 personal and business account. Its only allowing me access to my 365 personal account I need a virtual agent to help unlock the access to my business…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T19:11:14.7366667+00:00
Julian franklin 0 Reputation points
answered 2026-04-08T22:32:14.32+00:00
Yutaka_K_JP 1,645 Reputation points
2 answers

Lost Azure Tenant access after MFA device loss — no support channel available without sign-in

I am locked out of my Azure tenant and subscription after losing access to my MFA-registered device. I am looking for any viable recovery path. Situation: I am the sole Global Administrator of the tenant I have full access to the email address used…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T21:44:24.0233333+00:00
Soma Yarlagadda 0 Reputation points
edited an answer 2026-04-08T22:14:22.6833333+00:00
Ian-Ng 11,320 Reputation points Microsoft External Staff Moderator
2 answers

Unable to login

Hi, I am trying to login to my email that is [Moderator note: personal info removed] but it is giving me this error that something went wrong please refresh.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T18:54:44.8666667+00:00
Admin Email 0 Reputation points
answered 2026-04-08T21:05:39.9966667+00:00
Kristen-L 11,925 Reputation points Microsoft External Staff Moderator
2 answers

Billing Question with new terms

Hello, I received the notice about the billing changes. I am on an annual membership priced at $160.50 and my next billing is set for May 8, 2026. I am trying to confirm that this is correct. Please advise. [Moderator note: personal info removed]

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T20:28:20.3933333+00:00
shelly meyer 0 Reputation points
answered 2026-04-08T21:01:09.5933333+00:00
Kai-L 12,150 Reputation points Microsoft External Staff Moderator
2 answers

How to I get the business associate agreement

I can't find where the business associate agreement is located. Can you provide the link please and seeing up HIPPA compliance

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T20:33:39.4133333+00:00
novavitaetx-2132 0 Reputation points
answered 2026-04-08T20:48:52.79+00:00
Alexis-NG 14,895 Reputation points Microsoft External Staff Moderator
1 answer

No puedo iniciar sesión en autenticador de microsoft

No puedo iniciar sesión en autenticador de microsoft, intento por diferentes medios inclusive poniendo la contraseña pero no me permite ingresar a la aplicación

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T19:40:37.5433333+00:00
Fernando Barreto Perdomo 0 Reputation points
answered 2026-04-08T20:18:59.19+00:00
Lia V 5,910 Reputation points Microsoft External Staff Moderator
3 answers

Repeated pop up window re Authentication

When I open Microsoft Office, a message pops up saying "Authentication required. You will need to authenticate to access this resource. Select 'Continue' to authenticate your account. I click "Continue" and the same message pops up again…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-03T14:26:19.0166667+00:00
Elaine Burr 0 Reputation points
commented 2026-04-08T19:29:25.38+00:00
Ian-Ng 11,320 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of Microsoft 365 admin account due to MFA – no authenticator set up

’m a small business owner and we set up an email using Microsoft 365. We do not have an IT department, everything was set up by us. Right now, I am completely locked out of our account. When trying to sign in, it asks for a verification code from the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T19:01:05.8066667+00:00
Maydelin Gil 0 Reputation points
edited an answer 2026-04-08T19:26:28.52+00:00
Lia V 5,910 Reputation points Microsoft External Staff Moderator
3 answers

I have No Admin permission on my developer account

Hello, I hope that you are doing well! I didn't use my developer account for a months, unfortunately, all my admin rights and permission were deleted, I can't use the account for training on these platforms: Azure, Intune admin center, 365 admin center,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-06T15:15:29.2466667+00:00
Mouhamed Hmidet 0 Reputation points
commented 2026-04-08T18:32:09.08+00:00
Kai-L 12,150 Reputation points Microsoft External Staff Moderator
2 answers

Error Message: Admin Center

Hello, I need to figure out why I am having issues with adding an alias to existing Microsoft accounts. My co-worker, [Moderator note: personal info removed] and I cannot do this on our end, and it is imperative that we can create these. This is the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T17:28:45.88+00:00
Yazmin Reyes 0 Reputation points
edited the question 2026-04-08T18:13:24.36+00:00
Alexis-NG 14,895 Reputation points Microsoft External Staff Moderator
2 answers

Connect my account to Entra ID

Hi I am trying to get access to extra ID but I am having a hard time getting the Microsoft authentication app. When I open Entra ID it prompts me to put in a code from the Microsoft App but my strategicalliance email is not connected.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-06T22:03:34.2+00:00
Jaylen Watson 0 Reputation points
commented 2026-04-08T16:51:05.8833333+00:00
Jess-Q 9,585 Reputation points Microsoft External Staff Moderator
2 answers

How to resolve this error message when opening Excel files

For some reason I get pop-ups when opening certain Excel files, I have to close them or hit Escape to minimise them and it raises the same error message each time, any ideas or workarounds? I have no connection to [Moderator note: personal info removed]…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-04T10:33:15.33+00:00
AW 0 Reputation points
commented 2026-04-08T16:08:02.2333333+00:00
Jess-Q 9,585 Reputation points Microsoft External Staff Moderator
2 answers

Personal account, AADSTS5000225: This tenant has been blocked due to inactivity.

Want to use my personal account to publish visual studio code extensions, but I seem to have some old blocked tenant connected to my account, and I do not have permissions to do anything about it since it a RESTRICTED ACCOUNT. Can it be removed from my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T11:43:18.11+00:00
Sigurd Hansen 0 Reputation points
edited an answer 2026-04-08T15:52:03.56+00:00
Daniel-Vo 5,085 Reputation points Microsoft External Staff Moderator
2 answers

Reset Password

Hi, I need reset my password for [Moderator note: personal info removed]@oppo.com but the system ran a problem

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T14:32:31.4666667+00:00
Rodrigo Olavo 0 Reputation points
answered 2026-04-08T15:48:51.2766667+00:00
Kai-L 12,150 Reputation points Microsoft External Staff Moderator
2 answers

Stuck in Authentication Loop

I've returned to work after a period of leave. In that time my password expired and I have changed it. I am now required to update my password on the authenticator app before it will function, but I can't confirm that update without the MFA, but I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-06T23:28:31.11+00:00
Alec Munro 5 Reputation points
commented 2026-04-08T15:34:16.3033333+00:00
Liora D 13,840 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Nonprofit: Approved organization cannot access Nonprofit Hub because signed-in account is not recognized as Global Administrator

Our organization, has already been approved for Microsoft nonprofit eligibility. We successfully added and verified our custom domain ehso-af.org in Microsoft 365, and we can access the Microsoft 365 admin center. However, when we try to access the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T10:33:52.9566667+00:00
Education and Humanitarian Service Organization 0 Reputation points
commented 2026-04-08T15:33:14.12+00:00
Liora D 13,840 Reputation points Microsoft External Staff Moderator