Reset Password

Dear @Rodrigo Olavo,

Good day, and thank you for the clear explanation of your concern.

As a forum moderator, I genuinely wish I could directly access your account or review backend systems to diagnose and resolve this issue for you. However, my role here is limited to providing general guidance only. No one in this forum is able to reset your password or make changes to your account on your behalf.

In this situation, the most effective and quickest resolution is to contact your organization’s IT administrator. They can do this via the Microsoft Entra Admin Center. For detailed instructions, please refer to this Microsoft guide: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

Additionally, for your information, there is an ongoing incident affecting multiple Microsoft 365 services.

The Microsoft engineering team is aware of the issue and is actively working on a resolution to roll out a fix as soon as possible. For further details, please review this incident report in the Service health menu in Microsoft 365 admin center. If you are the end-user, please contact your organization's IT administrator or help desk. They can verify the status of the service incident for your tenant and submit a technical support ticket to Microsoft to prioritize a fix. 

I sincerely apologize for any inconvenience this may have caused. If you have any additional questions or information to share, please don’t hesitate to let me know in the comments. Thank you for your patience and understanding, and I look forward to your response.

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For a work or school Microsoft 365 account like ******@oppo.com, password reset depends on how the organization’s IT has configured it.

Follow these steps:

1. Go to the self-service password reset page for work or school accounts:
   • Reset password
2. Enter the full work email address (for example, the ******@oppo.com address) and follow the on-screen verification steps.
3. If the page says self-service password reset is not available or the process fails, contact the organization’s IT administrator or helpdesk. Only they can reset the password if self-service is disabled.

If the admin needs to reset the password via Microsoft Entra (Azure AD):

1. Sign in to the Microsoft Entra admin center as at least a Password Administrator.
2. Go to Entra ID > Users.
3. Select the affected user account (******@oppo.com) and choose Reset password.
4. On the Reset password page, select Reset password again.
5. Copy the temporary password and provide it to the user so it can be changed at next sign-in.

If the system reports an error during admin reset and the Application Event Logs on the Microsoft Entra Connect server show hr=80231367, the admin must check the user’s AdminCount attribute in on-premises Active Directory and set it to 0 so password reset will work.

References:

• Reset a user's password
• Can't sign in to the Outlook mobile app