29,138 questions
29,138 questions with Outlook | Windows | Classic Outlook for Windows | For business tags
1 answer
One of the answers was accepted by the question author.
getSelectedItemsAsync returning empty array
Our new bulk-processing add-in is failing for users who prefer the "Reading Pane: Off" layout in Outlook. Even though SupportsMultiSelect is enabled in our manifest, calling Office.context.mailbox.getSelectedItemsAsync returns an empty array…
Outlook | Windows | Classic Outlook for Windows | For business
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 44%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
3 answers
Permanently delete 90 days old email from deleted folder
Hi, I want to setup a rule to delete all the deleted email older than 90 days to be permanently deleted from the deleted folder. Currently then sit there and if I delete them manually they sit in my recoverable folder and this folder gets full over time…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T16:10:21.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Samir Harnol
0
Reputation points
answered 2026-04-09T04:55:59.3866667+00:00
Hornblower409
6,905
Reputation points
2 answers
emails being sent twice on different days
We conducted several tests and reviewed the email header information. Based on our findings, the two emails have different Network Message IDs, which confirms that they were separately and individually sent, and not duplicate copies of the same message. …
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T05:06:37.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 41%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Anil Gulati
0
Reputation points
commented 2026-04-09T02:54:57.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 11%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teddie-D
13,985
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
Any recommendations on fixing the Outlook Print preview
When attempting to view an email in Print Preview via File > Print, the preview appears to be significantly shrunk. I’ve already tried adjusting the margins to 1.30 cm, but the issue persists. Is there a workaround or fix for this? user uses Outlook…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T02:36:30.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 82%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
Nishith Konchady
55
Reputation points
commented 2026-04-09T02:48:42.1233333+00:00
Teddie-D
13,985
Reputation points Microsoft External Staff
Moderator
2 answers
Cannot Edit My Custom Forms (Outlook Classic)
I have Office 365 Business Premium using Outlook Classic. Version 2603 (Build 19222.20114 Click to Run). I have been using custom forms but I can no longer use them. I made these changes, but when I try to even edit the default contact form I get the…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-03-31T10:55:45.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 10%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Shawn Metzler
0
Reputation points
commented 2026-04-09T00:42:52.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 10%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel Viglietti
0
Reputation points
1 answer
Focused Inbox In Outlook Disappeared
My focused and Other inboxes in outlook have disappeared and all emails are funneled into one box. I have looked in the View tab to enable Focused inbox and it does not exist. Please help
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T22:50:31.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 37%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Ailene Sorice
0
Reputation points
edited an answer 2026-04-09T00:16:02.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dora-T
12,025
Reputation points Microsoft External Staff
Moderator
3 answers
Outlook 365 won't send emails until I close and reopen
Starting a couple weeks ago, I'm having this issue where Outlook 365 won't "release" emails until I close and reopen it. I insist on "releasing" vs. "sending" because the emails are considered being sent by Outlook (they end…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2025-12-01T19:41:45.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 36%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Steve Pilon
10
Reputation points
commented 2026-04-08T23:38:56.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 99%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NT
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Why do email templates not work correctly in Classic Outlook
I’m using Classic Outlook on Windows and created email templates (.oft) for repeated use. Recently, when I open a template, some formatting is missing, images don’t load properly, or the content doesn’t update as expected. This issue started without…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 0%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Apps not showing on all email accounts in outlook classic
I installed a new app from the app store and it only appears in the ribbon when I have an email selected from a Microsoft Exchange email account to which is the account my Microsoft Office subscription is connected. I have several email others that are…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 27%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 68%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
2 answers
Updated Calendar Meeting - not sending inbox notifying receipients
When i update a calendar meeting it is not notifying the attendees of the changes, but rather just updated their calendar. How do i ensure it sends an inbox notification each time instead? This is terrible and a major flaw. Sometimes it asks if I want…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-07T19:36:04.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 47%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thomas Brandy (BSH US/SM-SAD)
0
Reputation points
commented 2026-04-08T23:00:10.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jay Tr
10,750
Reputation points Microsoft External Staff
Moderator
4 answers
The "My Templates" option has disappeared from Outlook
Hi, the "My Templates" option has disappeared from Outlook in the desktop application. Is there any way to reactivate it? Thanks and regards
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-03-19T17:40:31.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 34%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
ANSELMO DEL ANGEL
10
Reputation points
commented 2026-04-08T22:55:47.6633333+00:00
Stefan Blom
337.4K
Reputation points MVP
Volunteer Moderator
2 answers
Calender remainder on Shared Group
I have a user who wants to create a shared calendar. I suggested creating a shared Microsoft 365 Group, which they’ve done successfully. They can now see meetings and invitations in the group calendar. However, they would also like the group calendar to…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T07:57:48.81+00:00
Nishith Konchady
55
Reputation points
commented 2026-04-08T22:26:04.52+00:00
Nishith Konchady
55
Reputation points
3 answers
In new outlook the options for "Reply" "Reply all" and "Forward" are grayed out
Hi, I believe recently there was an update in new Outlook and now when I select an email, in the right hand panel I have the options to Reply, Reply all and Forward, but they are grayed out. This is maddening - I have to open each email and then the…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2025-02-17T10:23:15.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 47%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELI%3C/text%3E%3C/svg%3E)
Lazar Ivanov
5
Reputation points
edited a comment 2026-04-08T22:09:13.25+00:00
Hornblower409
6,905
Reputation points
2 answers
Mail templates
I do not have the option to create templates using the new method "Mail Templates" Is this option, ie the new method of creating templates, only available on Microsoft 365? I'm aware there was an issue with it but despite it apparently being…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T20:40:36.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 2%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Edward Crawford
0
Reputation points
answered 2026-04-08T22:07:23.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chris Duong
8,125
Reputation points Microsoft External Staff
Moderator
4 answers
My Templates tool missing from Outlook
This issue occurred some time last year and Microsoft fixed it, but it appears the "My Templates" function is missing from Outlook again. It does not show in the Outlook "Add apps" section. Is anyone else having this issue?
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-02-20T19:32:00.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 55.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sean Green
230
Reputation points
commented 2026-04-08T20:11:59.45+00:00
Sean Green
230
Reputation points
2 answers
Searching in Outlook
I'm not sure if this is a bug or what, but when I try to search for something in the current mailbox, the search seems to find and show results from all mailboxes which gets quite confusing. I realize there's an "all mailboxes" search option…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 86%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
3 answers
How to end recurring Outlook series without deleting past meetings
I need to change the time and subject for a recurring meeting so I was just going to select an end date for the current time and set up a new meeting. Should be simple. However, when I try that I get a message "if you changed specific appointments…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2025-12-10T17:15:46.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Lea Ann Gerkin
0
Reputation points
commented 2026-04-08T16:16:19.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 72%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Evans Santos, Lukas
0
Reputation points
2 answers
OUTLOOK EMAIL SIZE UPGRADE
Dear Microsoft Team, Good Day! I would like to inquire regarding our email folder size, if how much is the maximum size. Because right now our group email is always running out of space. I just want to ask if we can back up in google, cloud, etc. Or if…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T14:33:13.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 24%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEI%3C/text%3E%3C/svg%3E)
Extol International
0
Reputation points
answered 2026-04-08T16:08:56.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 69%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hin-V
13,575
Reputation points Microsoft External Staff
Moderator
4 answers
Lost draft email
Hello, I had a list of books I have read over several years as a draft email. I looked at the email today and see it is completely blank. I have done nothing. The draft email (with the same subject) remains in my draft folder. Is there any way to…
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 5%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 1%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
2 answers
outlook error
my out look shows we are sorry outlook has run into error that prevents working it ask repair help or close and have tried all but still keeps happening
Outlook | Windows | Classic Outlook for Windows | For business
29,138 questions
asked 2026-04-08T14:13:54.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 96%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tracy Collins
0
Reputation points
edited an answer 2026-04-08T14:48:48.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michelle-N
14,390
Reputation points Microsoft External Staff
Moderator