My Templates tool missing from Outlook

Hi all,

I found the last updated on 18 March 2026 of incident affecting My Templates in Classic Outlook for Windows: My Templates are missing from Outlook - Microsoft Support. Microsoft has confirmed that My Templates along with some other add-ins such as Viva Insights or Salesforce may disappear from the ribbon and cannot be re‑added, even if they were previously available.

This is due to a recent backend service change impacting add‑in authentication, not a local Outlook configuration. 

The issue is currently being addressed by Microsoft, and the fix is already in the process of deployment. Once completed, My Templates should automatically return, and no action is required from end users. 

I have the same problem. Our IT has not changed ANYTHING in the past month. It worked on the 9th or 10th until an update came thru and WHAM, it's gone again. This is getting really frustrating.

Hi Sean Green

Thank you for reaching out to the Q&A Forum.

Since the tool is missing from your "Add apps" section, it is highly likely that your Connected Experiences settings were reset during a recent update. "My Templates" is a cloud-backed feature, and if these specific privacy settings are disabled, the button will completely vanish from the client.

Here are some recommended steps you can consider trying:

Check "Optional Connected Experiences":

Open Outlook and go to File > Office Account > Under "Account Privacy," select Manage Settings > Scroll down to the section titled Connected Experiences. and ensure that "Turn on optional connected experiences" is checked > Click OK and restart Outlook.

Force Sync via Outlook on the Web (OWA)

If the setting above was already on, you can try to force the desktop client to recognize the app by toggling it in the web version.

• Log into your email via a browser at outlook.office.com.
• Start a New Email > Locate the Apps icon (or the three dots ...) in the message toolbar and select Add apps

• Go to Manage your apps > Find My Templates to add. If it is already added, try removing it and re-adding it.

• Restart your Desktop Outlook.

Admin Restrictions

If you cannot find "My Templates" even in the web version, it is possible your organization's IT Admin has disabled the use of "User-owned apps and services" or the Office Store. In this case, you would need to contact your internal IT helpdesk.

I hope this information proves helpful!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

The "My Templates" tool in Outlook may not be visible due to various reasons, including issues with the Outlook version or settings. If you are experiencing this problem, it is advisable to check if the tool is enabled in your Outlook settings or if there are any updates available for your Outlook application. Additionally, you can try accessing it through the Outlook Web App to see if it is available there.

If the issue persists, it might be beneficial to report it through the Microsoft 365 admin center or check for any known issues in the Microsoft 365 Service Health Dashboard.

References:

• Template is too large to save or template couldn't be saved error in the My Templates app in Outlook Web App
• Default folder is missing in Outlook and Outlook on the web
• Weather Bar and Weather settings missing in Outlook 2019, 2016, 2013, or Outlook for Microsoft 365
• Items disappear or are not visible in an Outlook folder
• Microsoft app launcher (waffle icon) isn't showing apps in Outlook - Microsoft Q&A