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A user can't access Surface Management Portal, and the Surface device isn't enrolled in Intune. What is the most likely cause of the access issue?
Missing Intune enrollment
Missing shipping information
Required support roles are missing
Wrong Microsoft tenant is selected
A user can't create service requests in Surface Support Portal. What should be validated first?
Required support roles are assigned
Device compliance policies
Surface device is enrolled in Intune
Intune subscription is assigned
A partner sees service requests appearing under the wrong organization. What should be validated?
Tenant context
Device warranty period
Intune enrollment status
Administrative permissions in Intune
When should escalation occur for unresolved access or visibility issues?
After validating tenant, roles, and prerequisites without resolution
Immediately upon first access failure
Before confirming the correct tenant
When a portal tile is missing
Which prerequisite validation step applies only to Surface Management Portal?
Confirm that the Surface device is enrolled in Intune
Confirm that required administrative roles are assigned
Confirm that you're signed into the correct tenant
Confirm that the appropriate admin center is being used
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