Identify common access issues

After setup, you may encounter access or visibility issues in Surface Management Portal or Surface Support Portal. These issues are usually related to appear as missing portal tiles, inaccessible features, or permission-related error messages.

Common access blockers include:

For Surface Management Portal:

• Surface device isn't enrolled in Intune.
• Intune subscription isn't assigned.
• Required Surface roles are missing.

For Surface Support Portal:

• Required support roles are missing.
• Access requests haven't been approved.

For both portals:

• Wrong Microsoft tenant is selected.
• Insufficient administrative permissions.