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Where should partners usually manage Surface service and support for a customer who already has an existing Microsoft tenant?
Customer’s tenant
Partner’s tenant
A newly created tenant
Surface Management Portal tenant
Which portal is used by partners to submit and track Surface service and support requests?
Surface Management Portal
Microsoft Intune
Surface Support Portal
Microsoft 365 Admin Center
What must partners confirm before creating a service order when managing multiple customer tenants?
That the device is enrolled in Intune
That the correct tenant context is selected
That shipping information is finalized
That Surface Management Portal is accessible
When is it appropriate for a partner to use their own tenant to manage Surface service and support?
When the customer already has Surface Support Portal access
When the partner centrally manages service requests for multiple customers
When the device is managed through Intune
When the customer wants direct visibility into service tracking
Which statement correctly describes how Surface service and support requests are tracked?
Service tracking is performed in Surface Management Portal
Requests are tracked within the tenant where they're submitted in Surface Support Portal
Service requests are automatically visible across all tenants
Tracking depends on whether the device is Intune-enrolled
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