Understand partner access models for Surface support

For service providers and partners, Surface device service and support is done using Surface Support Portal. While service actions for Intune-enrolled devices can originate in Surface Management Portal, partner and service provider workflows are centered in Surface Support Portal, which serves as a hub for submitting and tracking requests.

The way you manage support actions depends on which tenant you're signed into at the time. Common access models include:

• Partner uses the customer's tenant—this is the most common scenario.
• Partner uses their own tenant—this is applicable in limited scenarios.
• Partner manages multiple customer tenants.

Surface Support Portal access is tied to the tenant context used to submit and track service and support requests.