Introduction
This module helps you determine the appropriate tenant access model for managing Surface service and support on behalf of customers, access the Surface Support Portal using the correct tenant context, and perform service and support actions within defined partner boundaries.
Note
This module covers decision-making and execution boundaries, not contracts, billing, or deep troubleshooting.
Learning objectives
- Identify supported partner access models for Surface Support Portal.
- Distinguish between partner tenant and customer tenant scenarios.
- Determine when to use customer's tenant.
- Validate partner responsibilities in a customer tenant.
- Identify when a partner tenant may be used.
- Apply tenant context validation before performing actions.
- Identify actions partners can perform in Surface Support Portal and recognize when escalation is required.