978 questions
978 questions with Surface | Surface Book | Power and battery tags
2 answers
Surface Book Doesn't Hold Charge
If unplugged, even with a 100% battery life, my Surface Book's charge gets drained within minutes. The battery simply doesn't hold a charge. I have done all the troubleshooting steps, Windows update, and battery optimization, but nothing works. How do I…
Surface | Surface Book | Power and battery
asked 2026-04-10T19:01:39.08+00:00
Alavi-1313
0
Reputation points
commented 2026-04-14T08:15:07.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,645
Reputation points Microsoft External Staff
Moderator
2 answers
surface book 1835 keyboard won't charge
battery inop need a replacement surface book 1835 keyboard, does Microsoft sale replacement
Surface | Surface Book | Power and battery
978 questions
asked 2026-04-02T01:52:42.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 30%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Noel Shorts
0
Reputation points
answered 2026-04-02T08:21:12.64+00:00
Clary-N
10,645
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Surface Book 3 15-inch experiences power drain when using 1798 power supply
Surface Book 3 15-inch battery drains during gaming on discrete GPU with 1798 power supply Could this be related to the system? Can a system update resolve this issue?
Surface | Surface Book | Power and battery
978 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 51%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX%3C/text%3E%3C/svg%3E)
3 answers
SURFACE BOOK 2 BATTERY 1 NOT CHARGING
MY SURFACE BOOK 2 BATTERY 1 NOT CHARGING, BATTERY 2 CHARGING IS OK, HAVE TRIED SEVERAL SUGGESTION ON HOW TO REPAIR THE PROBLEM BUT STILL THE PROBLEM REMAIN UNSOLVED
Surface | Surface Book | Power and battery
978 questions
asked 2026-02-09T07:17:18.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Wilson Locsin
0
Reputation points
answered 2026-02-09T13:49:31.54+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator
1 answer
Surface Book 3 screen battery drains
Surface Book 3 screen battery drains while other battery is 100% and surface is connected to charging power. It drains to 0% and then I have to reset it and then it starts charging screen battery. Is there help for this? I have checked drivers and…
Surface | Surface Book | Power and battery
978 questions
1 answer
surface book 3 drains battery even when plugged in while using nvidia gpu
I really want to utilize my Nvidia GPU and when I start using it even when the laptop is plugged in it starts to drain the battery and in an hour or so the battery reaches low levels and this the Nvidia GPU stops working. What ever app that required the…
Surface | Surface Book | Power and battery
978 questions
asked 2025-10-19T04:23:43.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 34%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Maverico1730
0
Reputation points
edited a comment 2026-01-22T09:42:36.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 97%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
zopic
0
Reputation points
2 answers
How to charge the battery on a Microsoft Surface Book
My Microsoft Surface Book won't power ON. Other forums where I researched the issue stated that I probably need to recharge the battery. But it doesn't tell me how to do that. Thanks for your help, SweetTasha
Surface | Surface Book | Power and battery
978 questions
asked 2026-01-15T02:06:58.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Phillip Richcreek
505
Reputation points
commented 2026-01-17T08:44:31.9933333+00:00
Clary-N
10,645
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
adapter connected but not charge my laptop
Laptop adapter ( charger ) connected but not charge my laptop
Surface | Surface Book | Power and battery
978 questions
asked 2025-11-24T05:20:43.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 9%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
IT Support
20
Reputation points
accepted 2025-11-24T05:21:06.64+00:00
IT Support
20
Reputation points
1 answer
I need a schematic for my Surface Book i7
I need a schematic for my Surface Book i7. It is literally falling apart. The screen is detaching. I'm hoping to get it repaired, but would like to understand it better first, since I am out of the country, currently in the EU. Does anyone have the…
Surface | Surface Book | Power and battery
978 questions
asked 2025-11-05T16:05:29.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dr. Angela Koponen
0
Reputation points
edited an answer 2025-11-05T17:15:10.3366667+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator
1 answer
My battery expanded in my Notebook and popped open the cover. This is not good
Good afternoon. My Surface battery expanded with a pop and opened the screen. It did not explode. I went directly to a computer tech and he told me to contact you immediately. Here I am. What to do?
Surface | Surface Book | Power and battery
978 questions
asked 2025-10-23T19:51:34.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 51%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Renler Wouldya
0
Reputation points
recommended 2025-10-24T16:04:14.42+00:00
Alison A
5,180
Reputation points
Admin
3 answers
Surface Book Detachment Issue
I have been trying to detach my keyboard from the display so I am able to use it as a tablet. The battery says it is at 99% so there should be sufficient power yet when I select the detach button on the keyboard or on the screen it says there is…
Surface | Surface Book | Power and battery
978 questions
asked 2025-10-07T19:40:28.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 60%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alex Scampini
0
Reputation points
answered 2025-10-08T12:11:28.47+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator
5 answers
Surface Book 2 won't use dGPU, even with disabled Intel GPU
Hi, I got an SB 2 with i7, 16GB and the GTX. Both GPUs are shown in the device manager. If I disable the Intel GPU - which means there is only my GTX activted - the screen output of windows gets laggy and my screensaver is doing like 2fps. It seems like…
Surface | Surface Book | Power and battery
978 questions
asked 2019-04-12T15:20:40+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited an answer 2025-09-18T09:53:19.9466667+00:00
_AW_
67,201
Reputation points
Volunteer Moderator
0 answers
I do not recognise a Guest checkout order number
Guest checkout G order number on an inactive company credit card - Is it possible to identify the delivery name ? - Thanks
Surface | Surface Book | Power and battery
978 questions
asked 2025-08-26T09:12:33.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
James Henderson
0
Reputation points
asked 2025-08-26T09:12:33.38+00:00
James Henderson
0
Reputation points
1 answer
surface book 2 - batteries replacement
how should I proceed to replace the batteries of my surface book 2?
Surface | Surface Book | Power and battery
978 questions
asked 2025-07-13T17:27:50.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 6%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lotfi ESSAKALLI
0
Reputation points
answered 2025-07-13T18:15:42.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
nobuko c
122.5K
Reputation points
Independent Advisor
7 answers
Surface Book 3 with 4k 60 monitor lag?
I purchased the i7 surface book 3 with nividia GPU and was surprised that the iris chip was running the external 4k monitor and not the nvidia. Can't get that when the machine is plugged in, but oh well... My issue is that I have been experiencing…
Surface | Surface Book | Power and battery
978 questions
asked 2020-09-22T15:41:53+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
Surface Book 2 shut down and will not turn on
My surface book 2 suddenly stopped working - cold, mid-keystroke - and it will not power up. I’ve tried to soft and hard boot it using the power & vol + method and managed to manually detach the clip board, attempt to power up that system…
Surface | Surface Book | Power and battery
978 questions
asked 2018-10-14T21:54:13+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Overheating Surface Book 512GB i7
Has anyone out there been experiencing overheating problems with their i7 Surface Book? I bought a new Surface Book 512GB i7 in August 2017 for about $2,700. Used for both personal and business it runs 95% of the time via a Surface Dock and external…
Surface | Surface Book | Power and battery
978 questions
asked 2020-06-08T20:56:06+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Should surface AC adapters be recalled?
The acrid smell of burning plastic woke me up; it took a few seconds to register my time/space bearing after which I started unplugging everything… The power adapter was plugged in but not connected to any device, i.e. it was not charging anything. The…
Surface | Surface Book | Power and battery
978 questions
asked 2023-05-09T17:33:31+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Significant battery drain despite shutdown
Hi, I have surface book2. Lately battery drain is unusual. it is draining despite machine is shutdown. Is there a way we can shutdown completely that doesnt drain battery ? 2020-09-1808:22:14ActiveAC100 %79,970 mWh09:05:00Connected standbyAC100 %79,970…
Surface | Surface Book | Power and battery
978 questions
asked 2020-09-19T10:54:36+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Surface Book 2 Won't Charge
My Surface Book 2 won't charge - I've done the command prompt steps Restart Surface Diagnostic tool (didn't run completely d/t battery issue) Uninstall battery driver(s) Restart Command Prompt - battery report I'm assuming my batteries are cooked?
Surface | Surface Book | Power and battery
978 questions
asked 2024-12-08T16:50:06+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous