63 questions
63 questions with Surface | Surface Duo | Install and update tags
2 answers
Unable to update my new Surface Duo 2, the update was downloaded but unable to install it. The error message is: Installation problem
the update was downloaded but unable to install it. The error message is Installation problem
Surface | Surface Duo | Install and update
asked 2026-01-28T00:17:45.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 38%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
J. P
0
Reputation points
answered 2026-01-28T01:47:54.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
Quickbooks tells me I need to uninstall and reinstall microsoft
My Quickbooks desktop is not operating properly. The agent there said I need to uninstall Microsoft and reinstall to fix the problem
Surface | Surface Duo | Install and update
63 questions
asked 2025-12-04T00:31:17.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 1%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Lisa Groce
0
Reputation points
answered 2025-12-04T00:31:25.48+00:00
Q&A Assist
3 answers
Recovery Image for Surface duo 2
i have a surface duo 2 now is under "No Demand". i try to reboot, buy i cannot download the "Recovery image" from the website due to "Surface Duo 2" is no in the product list please help
Surface | Surface Duo | Install and update
63 questions
asked 2025-10-27T05:49:11.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jaypoo
0
Reputation points
answered 2025-10-28T15:26:59.54+00:00
Carlo Luna
6,895
Reputation points
Independent Advisor
13 answers
One of the answers was accepted by the question author.
Surface Duo screen cast broken following update
Hello Everyone. Been rocking this Surface Duo since day one. Through the updates the screen casting has had various issues for me, but yesterday Mar, 1 2022 an update has virtually broken this feature on my device. My Duo is an ATT unit, no issues…
Surface | Surface Duo | Install and update
63 questions
asked 2022-03-03T14:36:37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Unable to receive SMS security code since Android 11 update
Hello, I have a Surface Duo (purchased in Sept 2020) and when it recently updated to Andriod 11 version, it now shows calls under Messaging as "call answered on other device" which makes me think that the update is considering my phone as two…
Surface | Surface Duo | Install and update
63 questions
asked 2022-02-07T18:45:52+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Case [PII removed] seems to have fallen by the wayside. What can I do to get resolution to this issue?
Case [PII removed] seems to have fallen by the wayside. What can I do to get resolution to this issue?
Surface | Surface Duo | Install and update
63 questions
asked 2022-05-10T01:46:19+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
9 answers
Outlook won't open Office Attachments
I use my phone for personal as well as with my organization. I have outlook set up with my organization email - enforced with InTune. Phone won't allow install of Excel and Word - only "Office". I can use Office to open files on OneDrive and to…
Surface | Surface Duo | Install and update
63 questions
asked 2021-08-17T22:34:21+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Duo 2 cannot update (couldn't update, installation problem)
Build number 2021.806.220 Android version 11, Android security update August 5, 2021
Surface | Surface Duo | Install and update
63 questions
asked 2024-11-04T18:26:13+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
19 answers
Surface Duo - Fingerprint reader not working
Any idea how to get the fingerprint reader working? Out the box the fingerprint sensor below the power button is not registering fingerprints. Perhaps the sensor is a dud. I tried restarting...powering down...powering up...nothing seems to work.
Surface | Surface Duo | Install and update
63 questions
asked 2020-09-10T20:59:14+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Excel on Surface Duo
When will Excel be available for the Surface Duo?? The ability to access Excel files on something marketed as a productivity device would be important.
Surface | Surface Duo | Install and update
63 questions
asked 2021-03-12T04:24:40+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
7 days to die
will my surface pro 3 run this game ?
Surface | Surface Duo | Install and update
63 questions
asked 2016-07-08T15:33:24+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Is Microsoft giving up on Surface line? No duo3... Any new products coming??? Is Microsoft going under?
Is Microsoft giving up on Surface line? No duo3... Any new products coming??? Is Microsoft going under?
Surface | Surface Duo | Install and update
63 questions
asked 2024-01-18T16:32:17+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
10 answers
Price Reduction within 60-days of Purchase
I just saw that the Microsoft store reduced the price of the Surface Duo by $200. Microsoft has a policy that if you purchased the phone within 60-days, they'll refund you the price difference of the reduction.
Surface | Surface Duo | Install and update
63 questions
asked 2020-10-23T16:20:03+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Duo eSIM is gone after update to Android 12
Hi, my Surface Duo eSIM is gone after android 12 update and i notice the IMEI is changed adn it becomes the same imei as the NANO SIM. any idea hwo ti can happen ? and how to retrieve it ? also anywqay i can get the SIM 1 unlocked ?
Surface | Surface Duo | Install and update
63 questions
asked 2023-07-12T09:11:41+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Surface Duo: can no longer launch Edge on each screen
Since a recent update I have lost the ability to have an instance of Edge on each screen. Attempting to launch a second just shifts the "original" instance to the other screen. If I want side by side viewing of two web pages I have to use a…
Surface | Surface Duo | Install and update
63 questions
asked 2021-09-27T22:31:05+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
7 answers
Where will the surface Duo be manufactured? Hopefully not China.
I am interested in the Surface Duo but I avoid buying products made in China. I dont mind Korea or any of our allies but not China. Can you tell me where the Duo will be built so I can decide what my next device will be.
Surface | Surface Duo | Install and update
63 questions
asked 2020-03-06T18:59:42+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Surface Duo not Loading App
Just today, after resetting my phone, my NOAA weather widget won't load and when I click on the blank screen (where the widget located), it load slightly and then closed. I tried to open my other apps (yahoo, gmail, podcast addict, all game apps, and a…
Surface | Surface Duo | Install and update
63 questions
asked 2021-03-22T21:02:21+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
New Surface Duo unable to install new updates on setup... Kindly help resolve this without the use of Computer. My computer not currently available
New Surface Duo unable to install new updates on setup... Kindly help resolve this without the use of Computer. My computer not currently available
Surface | Surface Duo | Install and update
63 questions
asked 2024-08-30T10:21:12+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Volume down button on My Original Surface Duo not working after upgrade latest firmware
After upgraded to latest firmware sometimes the volume down button didn't work even i tried to reboot the system or factory reset the system but sometimes its work well after a few hours and become a useless function again. anyone faced the same problem…
Surface | Surface Duo | Install and update
63 questions
asked 2021-11-22T15:46:23+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Duo Couldn't update Installation problem
New Surface Duo out of the box will not install update. Added ATT Sim and got past the setup, installed several apps but it will not install the update which is required for company use.
Surface | Surface Duo | Install and update
63 questions
asked 2023-03-17T14:41:51+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous