400 questions
400 questions with Surface | Surface Book | Performance and maintenance tags
1 answer
Surface Book 3 stuck in PIN loop
My Surface Book 3 boots into a login screen for me to enter my domain credentials, I enter my username and password and the Surface goes to a screen for me to identify myself by my PIN. I don't know the PIN and have tried any possibilities that I would…
Surface | Surface Book | Performance and maintenance
asked 2026-03-25T17:29:27.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 82%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Noel Wilcoxson
0
Reputation points
answered 2026-03-27T03:02:38.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Bios for surface book 1
I need bios for my surface book one it was burned so i need the bios to fix it please help
Surface | Surface Book | Performance and maintenance
400 questions
asked 2022-08-06T15:23:22.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Ziad Alsarraf
1
Reputation point
answered 2026-03-25T01:08:22.2066667+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
touchpad settings disappeared.
2 finger scroll and zoom are gone. All i did was reboot the computer today, and old settings disappeared, and there seems to be no way to set them back up again
Surface | Surface Book | Performance and maintenance
400 questions
asked 2026-02-26T19:29:25.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 12%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Steve Roesch
15
Reputation points
commented 2026-02-27T00:50:43.95+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Rubber strip come loose, speaker now rattling/broken
The rubber strip on the bottom at the back (closest to the screen connection) has come away and now my speaker is rattling/tinny. How can I fix this? I have bought a new rubber strip on ebay (not sure if there is a legit microsoftreplacement I should be…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2026-02-21T22:30:25.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 16%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Hannah E
0
Reputation points
answered 2026-02-22T01:53:41.3133333+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
Surface Book 3 completely bricked after Windows Update — no resolution, no response from escalation
Hi, I'm posting here because I've completely exhausted private support channels and received no resolution — or even a response — from Microsoft. My Surface Book 3 (13.5", i7, 16 GB) became entirely unresponsive immediately after a Windows update.…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-07-22T19:28:38.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
madhex
0
Reputation points
edited an answer 2026-02-14T02:32:31.4266667+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft service pro 7 does not boot.
I do have a Microsoft service pro 7 ,recently I only get a windows logo when I press power button and it stays there without any other action . what is the solution to fix it . Thank you
Surface | Surface Book | Performance and maintenance
400 questions
asked 2026-01-26T19:32:30.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Ben Darvish
0
Reputation points
commented 2026-01-28T08:25:31.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,645
Reputation points Microsoft External Staff
Moderator
1 answer
How Microsoft can stop all support on SurfaceBook 2
How can Microsoft forget about the "obsolescence programmée" law in France and stop parts supply for a perfectly working computer which remain more performant than some new ones ? Please provide a legally acceptable answer that will avoid me…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2026-01-21T08:37:50.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 10%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sebastien Poulet
0
Reputation points
commented 2026-01-22T06:11:32.3+00:00
Sebastien Poulet
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface laptop issues - please human responses only NO AI generated ones!
Why do I keep getting this when booting up "Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows" on my Surface? Recently I would get the above when booting up & also the Surface Diagnostic tool. I went…
Surface | Surface Book | Performance and maintenance
400 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 45%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
3 answers
windows is malfunctioning
i need to fix a bug with my windows as soon as i reboot my surface computer it works fine, but after a couple minutes it hijacks the mouse and sometimes it disables the touchscreen ability. it also opens up a microsoft web page without my clicking…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-11-26T01:23:57.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 99%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
rafael camou
0
Reputation points
commented 2025-11-30T06:50:56.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
17,755
Reputation points Microsoft External Staff
Moderator
1 answer
Install the latest PowerShell
Why do I keep getting this when booting up "Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows" on my Surface? Recently I would get the above when booting up & also the Surface Diagnostic tool. I went…
Surface | Surface Book | Performance and maintenance
400 questions
1 answer
One of the answers was accepted by the question author.
Intel (R) Control Logic Causes BSOD after trying to update
I am trying to update the driver by letting windows search for the best available driver, but every time it installs, it causes a BSOD (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) The driver version was 30.18305.6.5127, which isn't the latest version of the…
Surface | Surface Book | Performance and maintenance
400 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 5%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
1 answer
surface is not booting
The surface is not booting. Please connect with me asap
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-11-24T07:18:16.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 4%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kamal Murti
0
Reputation points
answered 2025-11-24T07:43:55.2+00:00
ppavle
5,195
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
I need replacement keyboard key caps for my Surface Book 3
I need replacement keyboard key caps for my Surface Book 3 can I get them and where?
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-11-23T13:56:07.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 90%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Lori Mingus
20
Reputation points
accepted 2025-11-23T13:56:25.7866667+00:00
Lori Mingus
20
Reputation points
1 answer
Surface original with error 0x00000101
HI Have original Surface on Windows RT. Will not start up, Error 0x00000101. Have tried all the fixes suggested but says Automatic repair cannot fix. When powered off then back on, just keep attempting to fix the problem with same error. Cannot get into…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-11-21T16:35:35.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 71%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
poppedin
0
Reputation points
answered 2025-11-21T16:59:53.6766667+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator
1 answer
USB Ports Not Recognized on Surface Book 2
Both USB ports on my Surface Book 2 are not recognized anymore. They used to work fine and now it’s as if they don’t exist. I have: Cleaned the ports. They are in good condition. Stopped and restarted the computer – DOZENS of times Checked UEFI which…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-10-30T17:59:46.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER8%3C/text%3E%3C/svg%3E)
R-8757
0
Reputation points
commented 2025-10-31T16:14:49.27+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
Surface Book 3 Tastatur, Trackpad ,Akku im Dock und NVIDIA nicht funktionsfähig
Als ich mein Surface Book 3 aus ein kleinen Winterschlaf geholt hart funktionierte Tastatur und Trackpad nicht mehr. Die NVIDIA GPU war auch nicht mehr auffindbar Alle USB port gehen Das Laden funktioniert auch und das Entkoppeln des Display. FN Taste…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-09-16T06:39:09.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thomas Berg
0
Reputation points
answered 2025-09-16T18:40:11.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
17,495
Reputation points
Independent Advisor
4 answers
Computer slow to open file folders
Hi my computer is running very slow. When I go to open any folder on my computer, whether its local or onedrive, it takes a while to open the folder. I have freed up space on my computer but still slow.
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-09-08T15:59:43.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 77%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
David Huculak
0
Reputation points
answered 2025-09-09T16:26:09.6966667+00:00
JANSHER LIWAG
8,840
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
my windows surface book keyboard and track pad don't work
have you ever opened your surface book to notice the keyboard and trackpad don't work? well here that problem is present and to fix it I have to remove and put it the surface book back in (sometimes it dosn't work) I don't know much about surface books…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-09-01T04:56:15.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 55.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Ravindra Kulkarni
20
Reputation points
accepted 2025-09-02T05:41:48.6766667+00:00
Ravindra Kulkarni
20
Reputation points
3 answers
One of the answers was accepted by the question author.
How to exchange Windows 10 Professional for Windows 11 Home
I have an MS Surface Book 2, with Windows 10 Professional that was purchased by my company for business use. I have now retired, the business has ceased trading, and (during the dissolution process) the laptop was transferred to me as part of my…
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-08-25T16:15:29.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 92%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
PAMELA FINN
20
Reputation points
commented 2025-08-30T11:46:19.41+00:00
PAMELA FINN
20
Reputation points
2 answers
where i can service my surface book 3 in Cochin, India?
BLUE SCREEN ERROR, SWITCHING OFF FREQUENTLY WHILE WORKING. HEATING ISSUE
Surface | Surface Book | Performance and maintenance
400 questions
asked 2025-08-26T10:43:12.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 6%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Joseph K A
0
Reputation points
commented 2025-08-27T14:21:02.74+00:00
Joseph K A
0
Reputation points