2,123 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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Stop the automatic charges and find out which account the charge originated from and what service it was used.

My credit card statement shows a continuous automatic charge for a Microsoft service, which I suspect is not my responsibility. I would like to stop the automatic charges and find out which account the charge originated from and what service it was used…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-21T05:08:10.3066667+00:00
玉冰 黃 0 Reputation points
answered 2026-04-21T05:40:17.36+00:00
DaveM121 866.5K Reputation points Independent Advisor
2 answers

charge on my card

Charge for $79.99 & I need to know what it is for? RE: Backendintegritybaseon. I have no idea what this is, & I want fees returned to my card. thank You, Linda Cooper

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-21T01:24:31.1966667+00:00
Linda Cooper 0 Reputation points
answered 2026-04-21T01:59:38.1433333+00:00
EmilyS726 223.6K Reputation points Independent Advisor
2 answers

Change Payment Method

I want to change the payment method for my microsoft 365 account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-20T23:44:50.6233333+00:00
Phil 0 Reputation points
commented 2026-04-21T00:50:38.9966667+00:00
EmilyS726 223.6K Reputation points Independent Advisor
2 answers

I was charged twice

I need a refund because there is a duplicate charge on my account. Can you please help.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-10T20:53:54.0133333+00:00
Jennifer Brasket 5 Reputation points
commented 2026-04-20T20:53:55.6233333+00:00
Alice Clark 0 Reputation points
1 answer

AI credits

How can I avoid this: Unfortunately, I can't complete that request because you're out of AI credits this month. Your credits will refill at the start of the next month.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-20T18:58:09.6166667+00:00
David Royall 0 Reputation points
answered 2026-04-20T18:58:21.79+00:00
Q&A Assist
1 answer

help recovering the admin email

I own the domain theterraceclub.com. The Microsoft 365 global admin account is tied to an email I no longer have access to. I need to reset the admin or take over global admin access

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-20T15:52:26.39+00:00
Hunter Connor 0 Reputation points
answered 2026-04-20T16:16:35.67+00:00
Frederik Seyns 6 Reputation points
1 answer One of the answers was accepted by the question author.

SOLICITUD SERVICIO [Nota del moderador: información personal eliminada] NO ATENDIDA

TENGO DOS CUENTAS CREADAS POR ERROR CON MICROSOFT [Nota del moderador: información personal eliminada] - SUSCRIPCIÓN VIGENTE [Nota del moderador: información personal eliminada] - ELIMINAR NECESITO ELIMINAR UNA CUENTA DE MICROSOFT , QUE NO ME…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-17T16:49:59.5133333+00:00
EDUARDO TELLEZ 20 Reputation points
commented 2026-04-20T13:35:22.5933333+00:00
EDUARDO TELLEZ 20 Reputation points
2 answers One of the answers was accepted by the question author.

Microsoft 365 and Office | subscription| account | Billing | Other

My subscription has expired and I want to renew but my card type and details have changed, How do I change my card type and details in the payment platform

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-20T11:04:21.35+00:00
Ifeanyi Chukwujekwu 0 Reputation points
accepted 2026-04-20T12:02:20.6266667+00:00
Ifeanyi Chukwujekwu 0 Reputation points
1 answer

I've never paid for it, but it's automatically subscribed, and when I press subscription management, it keeps saying that there's been a problem inside

제목과 마찬가지로 결제한적이 없는데 4월 10일 핸드폰으로 자동 결제가 되었습니다. 금액 : 119,000원 결제 경로 : 핸드폰결제 (PII Removed) 당일 구독취소를 하려고 했으나 구독 관리를 누르면 계속 내부에서 문제가 발생했습니다. 몇분후 시도해주세요 하는 문구만 반복됩니다. 몇분후 시도해도 마찬가지고 일주일이나 지난 지금 다시 시도해도 마찬가지 입니다. 마이크로소프트 번호로 아무리 전화해도 직원과는 전화연결이 되지않고 이 주소만…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-20T08:11:22.76+00:00
yun yun 0 Reputation points
edited the question 2026-04-20T10:37:24.2966667+00:00
DaveM121 (2) 13,460 Reputation points Volunteer Moderator
2 answers

How do I get refund for an accidental subscription purchase?

How do I get a refund for an accidental purchase of M 365? I already have an open subscription and accidentally bought another subscription/

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-19T17:08:27.64+00:00
John Wilkinson 0 Reputation points
answered 2026-04-20T08:17:09.97+00:00
Kai-H 15,015 Reputation points Microsoft External Staff Moderator
2 answers

Complain ridiculous thieves

It's ridiculous how easily you guys let somebody get a subscription but how difficult you make it to cancel it ridiculous you guys are thieves it's that simple otherwise you'd make it more simple to cancel something that somebody doesn't want or use or…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-20T02:50:03.5966667+00:00
Renee Johnson 0 Reputation points
answered 2026-04-20T05:16:34.56+00:00
DaveM121 866.5K Reputation points Independent Advisor
2 answers

Outstanding payment

I have paid the outstanding and the deduction by the bank, but it still shows outstanding

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-20T00:38:33.13+00:00
Sundhararajan Thangavaloo 0 Reputation points
answered 2026-04-20T01:19:16.44+00:00
Estrella721 36,535 Reputation points Independent Advisor
1 answer

Monthly Charge

I am being charged 20 US dollars every month, and I do not know why. ******@outlook.es

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-19T23:43:13.11+00:00
Andres Duany 0 Reputation points
commented 2026-04-19T23:45:01.91+00:00
Andres Duany 0 Reputation points
2 answers

I was already charged!

I already Payed my 365 subscription but you keep asking to pay! I Payed with a new credit card cause my PayPal account is broken! I already payed! Please Help!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-19T13:45:58.47+00:00
Marcos Kleine 0 Reputation points
answered 2026-04-19T14:20:01.07+00:00
DaveM121 866.5K Reputation points Independent Advisor
6 answers

how to request a refund?

an unintented transaction occurred and i would like to request a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-02-02T07:13:22.5233333+00:00
Mega Artamevia Salsabila 25 Reputation points
commented 2026-04-18T23:51:22.8133333+00:00
Stefan Blom 338.1K Reputation points MVP Volunteer Moderator
1 answer

I paid for Microsoft 365 annual subscription renewal Microsoft has no record of the transaction.

I paid for Microsoft 365 annual subscription renewal Microsoft has no record of the transaction.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-18T17:10:23.63+00:00
David Flatter 0 Reputation points
answered 2026-04-18T17:48:19.6966667+00:00
John Jefferson Doyon 65,815 Reputation points Independent Advisor
1 answer

Billing question!

I have been trying to resolve a unrecognized charges on my credit card for months now. No resolution.. I called 6 times but no resolution. it is frustrating. TERRIBLE EXPERIENCE!!!!!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-18T15:14:10.0233333+00:00
Siv Siri 21 Reputation points
answered 2026-04-18T15:49:53.8666667+00:00
Darhyl Amizola 38,800 Reputation points Independent Advisor
2 answers

Help with cancellation of my Microsoft subscription

I have been trying to cancel my Microsoft subscription for months but there seems to be no simple option for cancellation in this website and Microsoft have been deducting money from my account for a long time now. Please I need my refunds and…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-18T10:36:50.46+00:00
OSITA OKOH SYLVESTER 0 Reputation points
answered 2026-04-18T11:14:35.42+00:00
Darhyl Amizola 38,800 Reputation points Independent Advisor
1 answer

I can't acces my Microsoft 365 account

Hello, I have been having Microsoft account problems for a long time and I can no longer access my Microsoft 365 subscription on my new laptop. I pay €10 per month to Microsoft, which I believe is for Microsoft 365, but I do not know which email address…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-17T11:12:53.5766667+00:00
Iris Keijzers 0 Reputation points
edited an answer 2026-04-18T02:32:01.9766667+00:00
Xavier-D 7,015 Reputation points Microsoft External Staff Moderator
2 answers

Billing Question

i need to speak with a representative regarding billing. Please provide a phone number.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-14T13:45:24.39+00:00
Laura Koos 10 Reputation points
commented 2026-04-17T21:14:02.8133333+00:00
Whitney Rosenberg 0 Reputation points