1,800 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

Sort by: Updated
Updated Created Answers
1 answer

question sur un compte

Bonjour, J'ai acheté un compte sur Rakuten, mais j'ai peur de m'être fait avoir... L'adresse porte un nomprenom (pas le mien) @off.pro. Est-ce quelque chose de fiable? (je précise que je n'avais pas de visu dessus avant l'achat). Je souhaite supprimer le…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-21T07:57:27.96+00:00
SUPPRIMER 0 Reputation points
answered 2026-04-21T08:33:41.4866667+00:00
DaveM121 866.6K Reputation points Independent Advisor
2 answers

Case ID 7101460705

I would like a status update on Case ID 7101460705

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-21T04:00:37.2733333+00:00
Rosie Thompson 0 Reputation points
edited an answer 2026-04-21T04:34:17.8566667+00:00
Lester Bernard Reyes 77,650 Reputation points Independent Advisor
2 answers

Recently changed to a non-profit status, refund for payment made

As a church, we recently transferred our billing to tax exempt status. The tax exempt status was changed April 10, 2026. We paid our annual payment of $107.42 for 3/23/2026-3/22/2027 on March 22, 2026. I am inquiring about getting a refund for our…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-20T16:50:53.9433333+00:00
Cindy Beard 0 Reputation points
edited an answer 2026-04-20T21:44:50.5633333+00:00
Katerina-N 8,425 Reputation points Microsoft External Staff Moderator
2 answers

got a new computer, would like to use same license on my new computer

got a new computer, would like to use same license on my new computer. How to to that? I have 365 Personal subscription.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-20T07:45:18.2366667+00:00
Liina T 0 Reputation points
answered 2026-04-20T08:21:34.69+00:00
DaveM121 866.6K Reputation points Independent Advisor
2 answers

I just purchased a 365 family subscription but think it got registered to an account i no longer have access to

I did not realize that my old work microsoft account (<mod: PII removed>@avt.ca) may have been active when I purchased a new Office 365 Family subscription that should have been registered to my personal account (<mod: PII removed>@aol.com).…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-18T19:47:16.27+00:00
Brent Hayes 0 Reputation points
edited an answer 2026-04-19T23:47:24.64+00:00
Katerina-N 8,425 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

I was billed in April but should be billed in June.

Hello: I found a charge for $109.99 in April. My subscription renews in June. Why is this?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-19T12:39:46.8033333+00:00
Maureen Donehey 20 Reputation points
answered 2026-04-19T13:20:38.7566667+00:00
Diana Mariz 7,370 Reputation points Independent Advisor
14 answers

I want to cancel my Microsoft subscription. How do I do this?

I want to cancel my Microsoft subscription. How do I do so?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2024-05-27T16:04:09+00:00
Anonymous
edited an answer 2026-04-18T06:05:36.7533333+00:00
Don Varnau 19,760 Reputation points Volunteer Moderator
2 answers

I have two Microsoft accounts on different email addresses.

I need to combine my two Microsoft accounts, each with individual email addresses, into one Microsoft account. I am paying for two accounts and I need to drop one. The are both personal accounts.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-03-30T04:52:14.78+00:00
Nancy Valaske 0 Reputation points
edited an answer 2026-04-16T00:42:15.9566667+00:00
Katerina-N 8,425 Reputation points Microsoft External Staff Moderator
4 answers

How do I report a fraudulent email to Microsoft so that it can be investigated?

Sean Tomaselli wrote: How do I report a fraudulent email account to Microsoft so that it can be investigated?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-06T17:11:17.8266667+00:00
Sean Tomaselli 15 Reputation points
edited the question 2026-04-15T10:31:17.7+00:00
Don Varnau 19,760 Reputation points Volunteer Moderator
2 answers

Unable to sign in to the Office Apps

Unable to sign in to the Office Apps. It always tells me I do not have an account. Thanks so much.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-07T17:15:33.4866667+00:00
VOYLES, MEGAN 0 Reputation points
commented 2026-04-13T07:33:13.9166667+00:00
Norah-L 5,350 Reputation points Microsoft External Staff Moderator
1 answer

Change Microsoft Account Username (NOT EMAIL ADDRESS!)

Hi, I recently changed part of my name and I want to update my Microsoft Account. I went into the following section: My Microsoft Account > Your Info > Sign In Preferences. Under "Account Username" I have a few email aliases set up,…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-11T23:17:23.51+00:00
SimplyWendyful 0 Reputation points
commented 2026-04-12T16:27:30.0133333+00:00
Rodrigo Queiroz 77,240 Reputation points Independent Advisor
2 answers

Paying for acct. I have no access to

Hi, I am being billed (and have been for a year) for an account I have no access to and I cannot stop the payment process without cancelling my card.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-04T18:21:33.7633333+00:00
Caryn Adams 5 Reputation points
edited an answer 2026-04-12T00:09:41.28+00:00
Katerina-N 8,425 Reputation points Microsoft External Staff Moderator
2 answers

How to change the Name

How do I change the legal name in my account settings. I want to add my full surname instead of initial. Currently my account is not allowing me to change and save

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-10T04:58:27.9133333+00:00
Padakanti Tarun Raj 0 Reputation points
answered 2026-04-10T05:32:50.96+00:00
DaveM121 866.6K Reputation points Independent Advisor
1 answer

Multiple accounts

We seem to have multiple accounts. They need to be sorted as I am getting a notice that it will expire soon if payment arrangements have not been made? Need help asap

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-09T18:12:16.0166667+00:00
Administrative Assistant 0 Reputation points
commented 2026-04-09T19:55:03.6633333+00:00
John Jefferson Doyon 65,815 Reputation points Independent Advisor
2 answers

Unable to log back into microsoft

Hello I am an administrator for our groups Microsoft account. I accidentally deleted my device from the registered devices list. I have followed the directions on getting it re-registered but keep getting the message in the image below.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-04T20:37:13.2466667+00:00
Marnie Waller 0 Reputation points
commented 2026-04-09T15:14:03.0166667+00:00
Vy Nguyen 10,130 Reputation points Microsoft External Staff Moderator
3 answers

Problem adding payment method

i want to add payment method to microsoft but it always say Check that the details in all fields are correct or try a different card. But eveytime i click save there is a transaction on my back but maybe it didnt go through and that money always refund…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-03-18T12:27:05.5433333+00:00
Dheyshoo Khamphan 0 Reputation points
commented 2026-04-09T12:28:38.36+00:00
Dheyshoo Khamphan 0 Reputation points
1 answer

Storage Reduction Not Allowing Email Send

My basic account email says that my storage is full and to upgrade. I deleted enough data to get back under 100 GB but it still will not let me send emails. How can I fix this?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-07T20:42:25.4566667+00:00
Evan Kaufman 0 Reputation points
commented 2026-04-09T06:20:13.93+00:00
Kai-H 15,095 Reputation points Microsoft External Staff Moderator
2 answers

New account in January, but now duplicate billing charge plans

I’m being charged $12.50 per month by Microsoft under descriptors ‘MSFT * E0300yx Redmond WA 5726’ and ‘MSFT * E0300z6 Redmond WA 5726’. I have checked all known Microsoft accounts and confirmed I only have one Microsoft 365 Family subscription billed…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-08T19:29:56.0666667+00:00
Collin Shaw 0 Reputation points
answered 2026-04-08T23:08:19.82+00:00
Tin Luna 24,165 Reputation points Independent Advisor
3 answers

Yearly payment, from account I dont have anymore.

Hi there! I have been paying around 105 Euro for a yearly 365 Microsoft P on an account, which I am unable to access. The reason I am unable to access it, is because I cant remember which one it is. My next payment is May 20. and I would love some…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-08T20:09:52.38+00:00
Benjamin Bergholdt 0 Reputation points
answered 2026-04-08T20:53:08.3166667+00:00
Darhyl Amizola 38,800 Reputation points Independent Advisor
2 answers

move cloud data to different account

I want to move my cloud data from an old account to a new one, or change the user log in on the old one to the new one.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-08T15:40:32.69+00:00
Rosa Herman 0 Reputation points
answered 2026-04-08T18:09:30.07+00:00
EmilyS726 223.6K Reputation points Independent Advisor