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Please help me to reschedule my Exam (MS0996679519‎)

Muskan Burnwal 0 Reputation points
2026-04-09T03:11:17.9733333+00:00

My AI-900 exam scheduled today at 7.15am IST failed to launch in OnVue. I waited more than 45 minutes and completed all troubleshooting steps. The system showed a reschedule option which I selected, but no confirmation was generated and now no appointment is visible in my dashboard and received no email. I already registered a case. Please manually restore or reschedule my exam for today IST as this is a delivery failure

MS ID: MS0996679519‎

Registration ID 532885787‎

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  1. Q&A Assist
    2026-04-09T03:11:32.41+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Manual restoration or rescheduling of an exam appointment cannot be performed directly.

    To address a failed AI-900 OnVUE launch and missing appointment:

    1. Use the Learn profile to check and reschedule:
      • Sign in to the Learn profile and go to Profile → Credentials → Certifications.
      • Scroll to the AI-900 exam entry and look for Reschedule or Cancel links. If available, follow the flow to Pearson VUE and complete the reschedule.
      • If no appointment appears, proceed to step 2.
    2. Work with Pearson VUE support:
      • Contact Pearson VUE Support and provide the Registration ID and details of the failed launch and missing appointment so they can investigate and restore or reschedule the booking.
    3. Use Microsoft Certification Support if needed:
      • If the issue is not resolved via Pearson VUE or the Learn profile, open or follow up on a ticket with Microsoft Certification Support (for example, via the certification dashboard or the support link provided in similar offers) and include the MS ID, Registration ID, and a description of the OnVUE failure and lack of confirmation.

    Key policy points relevant to rescheduling:

    • Exams must be rescheduled or cancelled at least 24 hours before the scheduled time; otherwise, the exam fee is forfeited, unless the appointment was cancelled by Pearson VUE or affected by their systems.
    • If Pearson VUE cancels an exam appointment, a refund or voucher reinstatement should occur automatically; if this does not happen, Pearson VUE Support must be contacted.

    Because the appointment is not visible in the dashboard and no email was received, only Pearson VUE and Microsoft Certification Support can correct the record and restore or reschedule the exam.

    References:

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