Volume control is stuck on off

Hi, I'm Bernard. I'm happy to help!

Based on your inputs, it seems that there is an incompatibility with the audio driver. Moreover, kindly follow the steps below for us to sort out the issue:

-Press the Windows key + X

-Go to Device Manager

-Expand the Sound, video and game controller

-Look for Realtek (R) Audio or High Definition audio

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

Note: If the issue persists, please download and install an audio driver from your manufacturer's website.

Note: This is a public forum. I may respond within a short period of time, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Hi, I'm Bernard. I'm happy to help!

Based on your inputs, it seems that there is an incompatibility with the audio driver. Moreover, kindly follow the steps below for us to sort out the issue:

-Press the Windows key + X

-Go to Device Manager

-Expand the Sound, video and game controller

-Look for Realtek (R) Audio or High Definition audio

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

Note: If the issue persists, please download and install an audio driver from your manufacturer's website.

Note: This is a public forum. I may respond within a short period of time, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Hi, I'm Bernard. I'm happy to help!

Based on your inputs, it seems that there is an incompatibility with the audio driver. Moreover, kindly follow the steps below for us to sort out the issue:

-Press the Windows key + X

-Go to Device Manager

-Expand the Sound, video and game controller

-Look for Realtek (R) Audio or High Definition audio

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

Note: If the issue persists, please download and install an audio driver from your manufacturer's website.

Note: This is a public forum. I may respond within a short period of time, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Use these steps in order, testing the volume after each.

1. Check Volume mixer levels
   1. Select Start > Settings > System > Sound.
   2. Select Volume mixer.
   3. Make sure the sliders for System and any apps in use are turned up and not muted.
2. Turn off audio enhancements
   1. In Settings > System > Sound, under Output, select the current audio device (speakers/headphones).
   2. Select Audio enhancements.
   3. Turn enhancements Off and test sound.
3. Change the audio format
   1. Still under Output, select the same audio device.
   2. Select Advanced.
   3. Under Default format, choose a different format and test audio.
4. Verify sound settings from the taskbar
   1. Right-click the Speakers icon on the taskbar.
   2. Select the arrow next to the volume slider and confirm the correct sound output device is selected.
   3. Select the More mixer settings (settings icon) and confirm nothing is muted and all required devices are enabled.
5. Reinstall or update the audio driver
   1. Press Win + X and select Device Manager.
   2. Expand Sound, video and game controllers.
   3. Right-click the audio device (for example, Realtek or similar) and select Uninstall device.
   4. Check Delete the driver software if available, then restart the PC.
   5. After restart, go to Settings > Windows Update and install all updates, including Optional updates.
6. Restart audio services
   1. Press Win + R, type services.msc, and press Enter.
   2. Find Windows Audio and Windows Audio Endpoint Builder.
   3. Right-click each, select Restart, and ensure Startup type is set to Automatic.

If the slider still snaps back to mute after these steps, repeat the driver reinstall and confirm that no third-party audio control app is forcing mute.

References:

• Fix low or quiet sound in Windows
• Fix sound or audio problems in Windows
• Surface sound, volume, and audio accessories
• cannot increase volume even if trouble shooter updates it - Microsoft Q&A