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Bluetooth Audio Not Working in Microsoft Teams (Work Profile – Android)

Jaydeepsinh Solanki 0 Reputation points
2026-04-09T00:44:48.97+00:00

Bluetooth Audio Not Working in Microsoft Teams (Work Profile – Android)

Dear Microsoft Support Team,

I would like to report an issue I am experiencing with Microsoft Teams on my Android device.

When using Teams under the Work Profile, Bluetooth audio devices (TWS/earbuds) fail to connect during calls or meetings. However, the same Bluetooth device works perfectly in my personal profile and with other applications, including Teams outside the Work Profile.

This issue appears to be specific to the Work Profile environment and is significantly impacting my ability to attend meetings effectively, as I am unable to use my preferred audio device.

I have already attempted several troubleshooting steps, including:

  • Reconnecting the Bluetooth device
  • Resetting the earbuds
  • Verifying app permissions
  • Reinstalling Microsoft Teams

Unfortunately, the issue still persists.

Given that this behavior affects professional communication, I request you to kindly investigate this issue and provide a resolution or guidance. If any additional logs or information are required, I would be happy to assist.

Looking forward to your support.

Best regards,

[Moderator's note: PII removed]

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
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  1. Huy-K 10,855 Reputation points Microsoft External Staff Moderator
    2026-04-09T03:31:30.6266667+00:00

    Dear @Jaydeepsinh Solanki,

    To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

    • Have you try to use other Bluetooth audio devices for this work profile?
    • Have this issue happened before?
    • Could you please confirm whether the Bluetooth feature is still available in your work profile?

    Based on your description, this issue may due to Intune/Android Enterprise policy restrictions that apply only to the Work container. Device restriction settings for Windows devices in Microsoft Intune - Microsoft Intune | Microsoft Learn

    User's image

    Because this happens only in the Work Profile, it is important to rule out policy:

    • Ask IT to review Android Enterprise device restrictions / app restrictions that might limit Bluetooth audio routing for work apps, or apply different behavior inside the work container. (There are multiple reports tied to Intune Work Profile scenarios.)

    Just in case you do not know who is your IT admin, please refer to this: How do I find my Microsoft 365 admin? - Microsoft Support

    I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

    The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

    As a moderator, I do not have the tools to investigate your specific account directly because this is a user-to-user support forum. Our role is limited to providing technical support on reported issues, requests, or ideas. However, I will try my best to support as clearly as possible.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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