Phone Link has stopped showing my outgoing texts

Question

Phone Link has stopped showing my outgoing texts

David Bergman 0

I don't know if this is the right place to post this. Just recently, Phone Link stopped showing outgoing texts. They do go out and are received, but they're not displayed in Phone Link. It'd been fine for a long time. Then for a few days, they were appearing as a separate thread in the left window, but now they've disappeared altogether

They appear as they should within threads on my phone.

I'm using WIndows 10, up to date.

Thanks for assistance.

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Answer 1

Welcome David Bergman,

I understand how frustrating it can be when Phone Link on Windows 10 no longer shows your outgoing text messages, even though the messages are successfully sent and received on your phone.

To help identify the fastest resolution, please confirm the following:

Are you using an Android phone or an iPhone with Phone Link?
Did this behavior start after a recent Phone Link app update or a phone OS update?

In the meantime, you can try the steps below to troubleshoot the issue:

Step 1: Check Phone Link permissions on your phone

On your phone, make sure Phone Link has permission for SMS, notifications, and background activity
Disable battery optimization for Phone Link

Step 2: Turn message sync off and back on in Phone Link

Open the Phone Link app on your Windows PC from the Start menu
Select Settings >Features
Turn Messages off
Close the Phone Link app completely
Reopen Phone Link
Turn Messages back on and wait for re‑sync

Step 3: Sign out of Phone Link and re‑pair the phone

Open Phone Link on Windows from the Start menu
Open Settings > Accounts
Sign out of your Microsoft account
Close Phone Link
Restart your PC
Open Phone Link
Sign in again
Follow the on‑screen steps to reconnect your phone

Step 4: Update the Phone Link app

Open Microsoft Store on Windows
Select Library
Click Get updates
Install any available update for Phone Link

I hope this information helps resolve your issue. If you have any further questions, please don’t hesitate to contact me again in this thread.

P.S: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

David Bergman 0 Reputation points

2026-04-09T03:30:03.83+00:00

Thanks, Emma1-N! I'll work on the other instructions, hopefully tomorrow. But just to answer your first two points: I use an Android and Google SMS. (I switched from Samsung SMS a ways back and am thinking of checking whether the problem still exists if I switch back.) Windows update history is confusing. It says "Feature update to Windows 10, version 22H2. Successfully installed on ‎5/‎28/‎2023". But that can't be the latest update and I dont know what that date refers to. It's not the date of the original install. But believe there was a Win10 update sometime in the last bunch of weeks.

I don't recall a Phone Link update, and don't know how to check if there's an update history. The phone says there was a software update on March 21st, but I'm not clear what software that refers to; it sounds like it was the system software, but it doesn't actually say that. It's using Android v15.

As I wrote, it started in a partial problem phase a couple of weeks ago and then became a more serious problem a few days ago. I don't recall a Phone Link update. Do you know how I can check?

Will try to work through your instuctions as soon as I can. (Tomorrow's a tough day.)

Thanks again.

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Phone Link has stopped showing my outgoing texts

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