Share via

Microsoft Authenticator app won't let me in?

Sam Barrett 0 Reputation points
2026-04-08T20:55:59.7133333+00:00

Good Evening,

I have tried to log back into my Microsoft Authenticator app. The app asks me to type in the correct email address and password which I have done. However once these have been inputted the app provides me with a 2 digit number code (e.g. 51) and ask me to type that number into the app, but the app doesn't provide an option for me to type the number in. Please can you assist?

Microsoft Security | Microsoft Authenticator
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2026-04-08T20:56:16.2066667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The behavior described matches the “Authenticator did not complete login” / “Authentication did not complete” situation where the broker app (Microsoft Authenticator) does not finish the sign-in flow.

    Use these steps:

    1. Make sure the Authenticator app can actually show and complete prompts
      • Open Microsoft Authenticator directly and ensure it is unlocked (no app lock screen blocking input).
      • Check Notifications on the device: ensure notifications are enabled for Microsoft Authenticator and not set to silent. If prompts are suppressed, the confirmation UI may not render correctly.
    2. Update and check device basics
      • Confirm the app is on the latest version. If not, update it using the store link in the article: Get the latest.
      • Ensure the device has a stable internet connection. If needed, switch between Wi‑Fi and mobile data.
      • Verify the device Date & time settings are correct and that the device OS and any security apps (e.g., Intune Company Portal, Microsoft Defender) are up to date.
    3. Retry the login and complete it in the broker app
      • Start the sign-in again to the Microsoft service.
      • When the 2‑digit number (for number matching) appears on the sign-in screen, immediately switch to the Microsoft Authenticator app, Company Portal, or the primary Microsoft app on the device and complete the prompt there.
      • If the Authenticator app shows a pending sign-in request, approve it and select the matching number.
    4. If the login UI still does not show a place to enter the number
      • This indicates the authenticator (broker app) is not completing the process correctly. The official guidance is to complete the login in the Authenticator/Company Portal/primary Microsoft app; if that is not possible and this is a work or school account, contact the organization’s IT admin to reset the authentication method or MFA registration.
    5. If unable to sign in at all (no working method)
      • For work/school accounts where there is only one admin and access is lost, recovery must be handled by Microsoft’s Data Protection team via a support ticket raised through Microsoft Support, as shown in the referenced Q&A answers.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.