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artifact signing stuck at Please complete your email verification.

K J 0 Reputation points
2026-04-08T17:27:35.0366667+00:00

I have been waiting days for the email vertification. I then started another and ended up in the same situation. its stuck, not moving forward. can you either resend the email verficiation and let me know why its stuck

This is my second time trying. I already tried deleting creating a new identity validation and it’s still stuck on confirming my email.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Q&A Assist
    2026-04-08T17:27:48.56+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Email verification for Artifact Signing cannot be resent for the same identity validation request. If the email verification link expires or the status is stuck/failed, the only supported action is to start a new identity validation request.

    From the documented behavior:

    1. If the email verification link expires (not clicked within 7 days), a new link cannot be resent on that same request. A new identity validation request must be created.
    2. If email validation shows as "Failed" or you believe you never received the email, the guidance is also to create another identity validation request and ensure the email address:
      • Is not a distribution list.
      • Can receive links from external senders.
    3. Creating multiple parallel identity validation requests for the same entity does not help and cannot be used to “unstick” the process. Identity validation requests also cannot be expedited.
    4. If multiple attempts still fail, or if you need to create another identity validation for the same organization with a different primary email address, support must be contacted to continue onboarding.

    Actionable steps based on your situation:

    1. Stop creating additional parallel identity validations for the same organization.
    2. Create a single new identity validation request, making sure:
      • The primary email is a direct mailbox (not a distribution list).
      • The mailbox can receive external mail.
    3. Monitor that mailbox for the verification email and complete the link within 7 days.
    4. If this new request also gets stuck at email verification, contact Azure Support and reference Artifact Signing identity validation so they can review the specific request. You can also post on Microsoft Q&A using the artifact-signing tag for additional guidance.

    If the identity validation has already failed for reasons other than missed email verification and all requested documentation attempts are exhausted, onboarding to Artifact Signing cannot proceed and the recommendation is to delete the Artifact Signing account to avoid charges.

    References:

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