How to remove “This call is being recorded” audio message played on analog Teams endpoint (AudioCodes MediaPack / SIP Gateway / Direct Routing)

Hi PawarUlhas-6153,

Good day, and thank you for articulating your concern so clearly.

As of now, Microsoft Teams enforces an audible recording notification (“This call is being recorded”) for calls involving analog, SIP, or PSTN endpoints connected via AudioCodes MediaPack, SIP Gateway, or Direct Routing when call recording, transcription, or compliance recording is active.

For these endpoints, the audio announcement cannot be disabled, shortened, or replaced with a beep unless the endpoint is explicitly supported under a Teams Compliance Recording policy.

Using a partner solution to record Teams calls, meetings, and events lets compliance officers securely capture required communications to meet regulations like MiFID II, Dodd-Frank, FDCPA, HIPAA, and GDPR.

Compliance recording partner solutions are integrated with Teams as shown in the following diagram:

This limitation applies to:

• Analog phones connected through AudioCodes MediaPack or equivalent ATAs
• SIP Gateway–connected devices
• Direct Routing analog and PSTN endpoints
• Internal and tenant‑only calls
• Calls recorded via native recording, transcription, or third‑party/compliance recording solutions

Microsoft Teams requires participant notification when recording is active. For endpoints that do not support a visual user interface, such as analog and SIP devices, audio notification is the only supported method to indicate recording status.

Teams Compliance Recording policies provide limited control over audio notifications; however, analog and Direct Routing endpoints are not supported targets for these policies. As a result, tenant‑level configuration options (including PowerShell parameters related to compliance recording notifications) do not apply to these devices.

Furthermore, this line of service is explicitly documented as unsuitable for emergency or safety‑critical scenarios.

Microsoft Learn documentation for Teams compliance recording clearly states that participants must be notified when recording is in progress, and that notification methods depend on endpoint capabilities. For endpoints without a visual UI (such as SIP, analog, or PSTN), audio notification is required.

Changing the notification to a beep is considered a workaround and may not function reliably in all scenarios. There is no official Microsoft documentation that supports or guarantees this behavior.

For more information about compliance recording policy, please consult this document: Introduction to Microsoft Teams third-party compliance recording - Microsoft Teams | Microsoft Learn

I hope this provides enough clarity and helps you stay inform with your current situation.

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The “This call is being recorded” audio message on analog/SIP/PSTN endpoints is part of the mandatory notification behavior for Teams recording and can’t be removed or selectively disabled. For non-UI endpoints (such as analog devices via AudioCodes MediaPack, SIP Gateway, or Direct Routing), Teams uses audio notices specifically to satisfy legal and regulatory requirements when calls are recorded.

From the documented behavior:

• Compliance recording notifications are enforced for Teams participants.
• For “other endpoints” (including SIP phones and PSTN callers), only audio notice is supported, not visual banners.
• With third‑party compliance recording, “participant notification [is] enforced” and “participant consent [is] not supported,” meaning the system must always inject a recording notice when recording is active.

Relevant details:

• Compliance recording is implemented via certified third‑party solutions and Teams compliance recording policies. When such recording is in effect, Teams injects either a spoken notice or (where supported by policy) a tone, but the notification itself is not optional.
• The documentation explicitly lists SIP phones and PSTN callers under “Other endpoints – audio notice,” which is the category that covers analog/SIP endpoints.
• Microsoft only supports compliance recording solutions from certified partners and reserves the right to reject support when non‑certified solutions are used.

Regarding changing the message to a beep:

• The context provided only documents that notifications for “other endpoints” are audio notices; it does not document a supported way to suppress or replace the audio message with a simple beep outside of what is configurable in a Teams compliance recording policy.
• The only configurable behavior mentioned in the context for compliance recording is via compliance recording policies and partner solutions; there is no documented option here to remove the notification entirely.

For evidence to present to the customer, the following points from the documentation are key:

• “Compliance recording notifications are supported for the Teams client experiences. The experiences can be both visual and audio.”
• Under “Other endpoints – audio notice,” SIP phones and PSTN callers are explicitly listed, which aligns with analog/SIP endpoints.
• In the comparison of convenience vs. compliance recording, “Participant notification enforced: Yes” for third‑party compliance recording.

Based on the provided documentation, there is no supported method to remove the “This call is being recorded” audio message for analog Teams endpoints when recording is active. The notification is a required part of the compliance recording feature set.

References:

• Third-party compliance recording for Microsoft Teams calls, meetings and, call queues
• Introduction to Teams recording