no sound on web pages

Hi Ed Breun,

If you're able to hear sound from other applications but not from websites in Microsoft Edge, this is usually related to browser‑specific audio permissions or playback settings rather than your overall Windows sound configuration.

In addition to Q&A Assist's answer, here are some possible checking steps that you can try in this situation:

1, Allow Sound for the website that should play audio - Edge allows sound to be muted per‑site, which may prevent audio playback even when system sound is working normally.

• Click the lock icon in the address bar.
• Select Permissions for this site.
• Locate Sound and set it to Allow.

2, Enable Media Autoplay in Edge - If this is set to Limit or Block, some websites may not play audio until manually interacted with.

• Open Edge and click… (three dots) > Settings.
• Go to Privacy, search, and services > Site permissions > All permissions > Media autoplay
• Set Control if audio and video play automatically = Allow

3, Check Edge in Windows Volume Mixer - Windows can manage audio per application, which may impact browser playback independently.

• Right‑click the speaker icon in the taskbar.
• Select Open Volume Mixer
• Locate Microsoft Edge and ensure:
  • It is not muted
  • The volume level is raised
  • The correct output device is selected

4, Confirm Tab Is Not Muted - A muted tab will block all sound from that site only.

• Right‑click the browser tab and select:
  • Unmute tab
  • Or press Ctrl + M

5, Temporarily Disable Extensions - Some extensions may interfere with audio playback on certain websites.

• Click… (three dots) > Extensions.
• Turn off all extensions and refresh the page.

These steps should help restore audio playback for web content in Microsoft Edge.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

If my response is helpful to you, please click "Accept Answer" and kindly upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hi. I'm David, and I'm happy to help you.

Please clarify the following:

• Have you confirmed that audio plays correctly from a local file on your computer (e.g., an MP3 or video file) using a media player? This determines if the issue is system-wide or isolated strictly to web browsers. Because even if everything seems fine in the settings, it could be a system-wide problem.
• Does this happen on every website you've tested (like YouTube, Twitch, or news sites), or is it limited to a specific page? This helps identify if the problem is a site-specific permission or a global browser setting.
• When the audio should be playing, do you see a speaker icon with an "x" on the browser tab?

Looking forward to your reply.

Try these steps in order on Windows 11 with Edge:

1. Confirm Windows audio works at all
   • Play a local file (for example, a video in the Photos app).
   • If there is no sound anywhere, follow the general Windows audio checks:
     • Check cables, speaker power, and that headphones are not plugged in by mistake.
     • Make sure nothing is muted and volume is turned up on speakers and in apps.
     • Try another USB port if using USB speakers/headset.
2. Check the correct output device is selected
   • Select the Speakers icon on the taskbar.
   • Use the arrow next to the volume slider to pick the correct device (speakers/headphones), not a disconnected monitor or Bluetooth device.
3. Check per‑app volume for Edge
   • Right‑click the Speakers icon → Open Volume mixer.
   • Make sure Microsoft Edge is listed and not muted, and its slider is turned up.
4. Check sound settings and that devices are enabled
   • Select Start > Settings > System > Sound.
   • Under Output, select the device in use → Device properties.
   • Ensure the Disable checkbox is not selected.
   • Repeat for Input devices if needed.
5. Turn off audio enhancements (in case they are breaking browser audio)
   • Go to Start > Settings > Sound.
   • In Output, select the current device.
   • Scroll to Advanced settings and set Audio enhancements to Off.
6. Run the Windows audio troubleshooter
   • Select Start > Settings > System.
   • Select Troubleshoot > Other troubleshooters.
   • In the Audio section, select Run and apply any fixes it suggests.
7. Install Windows Updates and restart
   • Go to Start > Settings > Update & Security > Windows Update > Check for updates.
   • Install all available updates, then restart.
   • After restart, test audio again in Edge.

If sound works in other apps but not in Edge after these steps, the most common causes are Edge being muted in the Volume mixer or the wrong output device being selected.

References:

• Fix sound or audio problems in Windows