Hi @Ash B,
Since the issue is specific to your account (while it displays correctly for other users) and persists across multiple environments, this likely points to an account‑level or backend issue with Microsoft Bookings rather than a local browser or device setting. At this point, the best next step would be to contact Microsoft Support and raise a support ticket, as they have access to backend diagnostics that aren’t available through the community forum.
A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.
Here’s what your Microsoft 365 Global Admin (IT Admin) should do next:
- Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
- Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.
- If your subscription is managed through a Microsoft partner or reseller, they can also assist with opening a support request and liaising with Microsoft on your behalf.
Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.
I apologize for redirecting you the related team support, as the moderators in this community don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. But Microsoft’s support team has elevated permissions and access to backend systems that we, as community moderators, do not. This ensures your issue is handled with the right tools and expertise and helps you get a faster resolution.
Hopefully they will be able to help with your issue and if you have any other questions or need further assistance, feel free to ask.