How to Fix Registration status

Hello @biswajit mallick,

Good day! I hope you are doing well.

Based on your description, I understand that the webinar registration status is showing as “Processing,” and as a result, attendees are not receiving the registration/confirmation email. Please let me know if I’ve misunderstood any part of your concern or if there are additional details you’d like to share.

To help us provide the most accurate and effective guidance, could you please share a bit more information about your setup?

• Is this event scheduled as a Teams webinar or a town hall or else?
• Are you using manual approval for registrations?
• Is a waitlist or registration capacity limit enabled?
• Are you the organizer or a co‑organizer or presenter of the event?
• Do you have Teams Premium (or Teams Enterprise with advanced webinar features) available in your tenant?
• Did you set up the Meetings options for users to bypass the lobby?

This additional context will help us better understand your environment and what may be preventing the registration status from moving forward.

I apologize if I couldn’t jump straight to a solution right away. I want to avoid suggesting steps that might be inaccurate or unhelpful without first understanding your setup. Once I have the details above, I'll be in a much better position to assist you effectively and guide you toward the right resolution.

I look forward to your response, and we’ll be happy to help get this sorted out with you.

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In Teams webinars, registration emails are only sent after a registration moves out of Pending approval (or the waitlist) into an approved/registered state. If the status is stuck in processing/pending and attendees are not receiving emails, adjust the registration settings and attendee status as follows:

1. Open the webinar from the Teams calendar.
2. Go to Registration > Configuration.
3. If using manual approval, ensure Require manual approval of all event registrations is selected.
4. Then go to Registration > Attendee status.
5. Select Pending approval from the dropdown.
6. Check the box next to each registrant who should be approved (or select the box next to Name to select all).
7. Select Approve to complete their registration.

Once approved, the system will treat them as registered attendees and send the corresponding registration/confirmation email.

If the event has reached capacity and new registrants are on the waitlist:

1. In the webinar, go to Registration > Configuration and confirm Enable waitlist for this event is set as desired.
2. If needed, increase the event’s registration capacity so that waitlisted attendees can move from the waitlist to Pending approval (if manual approval is enabled) or directly to registered.
3. After they move to Pending approval, approve them as above so they receive registration emails.

If registration review or waitlist management options are not visible, verify that Teams Premium is available in the tenant, because these features require Teams Premium.

References:

• Manage webinar registration in Microsoft Teams