e-mail locked and I forgot password also I changed Phone number can't verify

That message usually appears when Microsoft temporarily blocks a verification method due to unusual activity or too many attempts. It’s a safety measure, even though it’s frustrating when you actually need the code.

Do you see any other verification methods available, like an alternative phone number, email address, or the Microsoft Authenticator app?

If not, here are a few things you can try:

• Try signing in on your phone’s browser where the SIM card is inserted, sometimes this helps with phone number verification.
• Try signing in from a different device or network (sometimes even using a VPN helps). Or select a different Wi-Fi network if possible.
• Wait about 24 hours and try again, as the system may unlock by itself. If there's no change after 24 hours, wait a longer period, as long as possible up to 1 week.

OK deleted

Because the Outlook/Hotmail account is locked, the password is forgotten, and the phone number has changed, the only way to regain access is to use Microsoft’s automated recovery and unlock tools.

Follow these steps:

1. Try to unlock the Microsoft account
   1. Go to https://account.microsoft.com and attempt to sign in with the locked Hotmail address.
   2. When told the account is locked, follow the prompts to get a security code.
   3. Use any phone number that can receive SMS (it does not need to be previously added to the account or be a smartphone).
   4. Enter the code and, if prompted, create a new password.
2. If there is no Next button or the online unlock flow fails
   1. On the lock message, look for a link that starts with aka.ms/ and select it.
   2. Fill out the account reinstatement form with the requested information.
   3. Wait for the Microsoft Online Safety team to review and reply by email. Do not submit multiple forms, as that can slow the response.
3. If the password is not accepted but the account is not clearly locked
   1. Use the Recover your account flow at https://account.live.com/password/reset.
   2. Enter the Hotmail address and follow the steps to receive a security code via any available recovery option (phone, email, etc.).
   3. Enter the code, then set a new password.
4. If no recovery option works or the account/username is not recognized
   1. Carefully check the email address spelling and domain (for example, .com vs .co.uk).
   2. If still unable to sign in after using the recovery form and helper tools, use the Sign-in Helper at https://aka.ms/sign-in-helper for additional guidance.

Important notes:

• Support agents cannot manually unlock or bypass security; recovery is automated and requires successful verification.
• If rate limits or “too many attempts” messages appear, wait (often about 24 hours) before trying again, and avoid repeated attempts during that time.

References:

• Microsoft account has been locked
• My username and password have stopped working
• Unblock my Outlook.com account
• Reset a forgotten Microsoft account password