email wont update

Hi Ian Crotzer

I understand you are having a problem with Outlook.com on the web not showing new emails and appearing stuck on yesterday’s messages. Do you see any new emails arriving in Junk/Other, or are they missing entirely (nothing new anywhere)? 

Please follow these steps:  

• Check if Outlook.com is having a service-side issue 
  • Check Fixes or workarounds for recent issues on Outlook.com - Microsoft Support when you’re having problems accessing Outlook.com.  
• Confirm this is not a mailbox/storage block 
  • If Microsoft cloud storage is full, you cannot send or receive email in Outlook.com, and messages sent to you during that time are bounced back to the sender. Check your mailbox storage from Outlook.com.  
• Make sure new mail isn’t being shown elsewhere in the mailbox view 
  • Check the Other tab and ensure no filters are preventing you from seeing messages.  
  • Check Junk Email settings and the Junk Email folder, and mark any legitimate mail as “not junk.”  
  • If messages appear out of order, restore sorting by Date (Filter > Sort > Date) .  
  • Check whether forwarding or rules are enabled that could move new mail away from the Inbox.  

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!   

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For Outlook.com (web) when email is stuck and not updating, use the built‑in support options so the service can be checked and fixed for the specific account.

1. Sign in to Outlook.com in a browser.
2. On the top menu bar, select Help.
3. In the Help pane, enter a short description such as “email not updating” and follow the self‑help steps shown.
4. If the suggestions do not resolve the problem, scroll down in the Help pane to Still need help? and select Yes to contact support.
5. If sign‑in itself is a problem, use the dedicated help link for sign‑in issues instead.

For broader Microsoft account or subscription issues related to Outlook.com, use the Account & Billing Help and general Microsoft support entry points provided in the same article.

References:

• Email stuck in Outlook.com