Live session 97114

Dear @Kaivalya Kurmani,

I understand that you’re attending Live Session 97114 and would like to have both your personal email and work email added to access the channel. Please note that access to the session or channel can only be managed by the session organizer or the channel owner. As a forum moderator, I don’t have the ability to add or modify email access on your behalf.

In this case, I recommend contacting the session organizer or the support/contact person who sending you an invitation and requesting them to add your work email address in addition to your personal email. They should be able to assist you further with granting the appropriate access.

Moreover, since you cannot log-in to your personal account, don't worry, I'm here to guide you through the process of getting back in. To better understand why you’re unable to sign in using your personal email, could you please clarify the following:

• Do you receive any error message when trying to sign in with your personal email? If yes, please share the exact message.
• Is your personal email a Microsoft account (Outlook.com, Hotmail, Live.com), or a non‑Microsoft email (such as Gmail)?
• Have you tried signing out of Teams completely and then signing back in using your personal email, or does the issue occur before you’re able to do that?
• Are you using the Teams desktop app, Teams web (browser), or Teams mobile app when attempting to sign in with your personal email?
• Did you receive any email invitation related to the Teams channel, or only the meeting/session details?

In the meantime, Microsoft provides several secure ways to recover your account. For more information: I can't sign in to my Microsoft account

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

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The work email cannot be added to the live session channel by anyone here. Access depends on how the Microsoft Teams organization and meeting are configured.

To use a work account instead of a personal one in Teams Free, sign out and sign back in with the work or school account, or add it as another account in Teams:

1. Open Microsoft Teams.
2. Make sure the sign-in account is the work or school account that the organizer used to invite participants. If not, sign out and sign back in with that account.
3. If using Teams Free and currently signed in with a personal Microsoft account, add the work or school account from within Teams so the correct tenant and channels are available.

If the correct work account still cannot access the channel, contact the session organizer or the organization’s IT admin and ask them to:

• Confirm that the work email address is added to the correct Team and channel.
• Verify that the account is in the organization’s directory (as a member or guest) and that external/guest access is allowed.

Only the organizer or the tenant admin can grant or adjust channel access.

References:

• Signed in to the wrong account in Microsoft Teams Free