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I am getting AADSTS16000 error how to fix this issue not able to use any resources after login

ArunKumar Rachakonda 0 Reputation points
2026-04-06T19:53:04.25+00:00

Hi,

Please find below error. I am able to login but not able to do anything because of below error. My login id is end with @outlook.com I used my Gmail id to create this account. Can some one please help me to resolve this error.

{  "sessionId": "7c2c5319cba54bf78c4d93a835cfc4d6",  "errors": [    {      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 429d2d23-cce3-476c-bc1e-4758dfc70200 Correlation ID: dcf60ce2-2d85-4b10-9e70-08f9a5fcaa7a Timestamp: 2026-04-06 19:40:08Z",      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",      "scopes": [        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"      ]    }  ]}
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. ArunKumar Rachakonda 0 Reputation points
    2026-04-09T01:17:20.5233333+00:00

    Hi Sridevi,

    Yes, I got a chance to create a subscription once i have added new subscription I got my account back. login issue resolved now. Thanks for follow up and help.

    Thanks,

    ArunKumar

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  2. Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator
    2026-04-06T19:57:13.2433333+00:00

    Hello ArunKumar Rachakonda,

    This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

    https://portal.azure.com/<tenant-ID>

    Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

    And the tenant will be restored successfully.

    If this answers your query, do click 210246-screenshot-2021-12-10-121802.png and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

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