Issue with joining win11 pro to Ms Entra ID

Question

Issue with joining win11 pro to Ms Entra ID

Fahad Chowdhary 0

Hi All,

I have been facing an issue with joining the windows 11 pro laptop to microsoft entra id. I have setup the mdm discovery for all and setup anyone can join the devices to entra id in the entra settings.

However, when I click on join this device to microsoft entra id on the laptop from the settings and enter my email address the window just suddenly disappears. there's no error message for that.

Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-04-06T20:02:53.24+00:00
Hello Fahad Chowdhary,

This usually means the join process is failing in the background, so the window closes without showing an error.

Check that Windows 11 Pro is activated (Settings → System → Activation).

Try joining from: Settings → Accounts → Access work or school → Connect → Join this device to Microsoft Entra ID

If the device had any previous or partial registration:

Remove any account under Access work or school

Open Command Prompt (Admin) and run:

dsregcmd /status

If it shows the device is already joined, run:

dsregcmd /leave

Restart the device and try again.

Since no error is shown, check Event Viewer: Applications and Services Logs → Microsoft → Windows → User Device Registration → Admin Look for errors at the time of the attempt.

Also make sure:

No VPN or proxy is blocking the sign-in

Device is fully updated

User hasn’t reached the device limit (default is 50)

Entra ID settings allow users to join devices and MDM scope is set correctly

If it still fails, run:

sfc /scannow dism /online /cleanup-image /restorehealth

In most cases, this is caused by a stale device registration or a missing system component.
Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-04-08T22:58:04.6566667+00:00

Hello Fahad Chowdhary,

Any update on this? Please confirm if you still have further queries on this.

1 answer

Your answer

Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-04-06T20:02:53.24+00:00

Hello Fahad Chowdhary,

This usually means the join process is failing in the background, so the window closes without showing an error.

Check that Windows 11 Pro is activated (Settings → System → Activation).

Try joining from: Settings → Accounts → Access work or school → Connect → Join this device to Microsoft Entra ID

If the device had any previous or partial registration:

Remove any account under Access work or school

Open Command Prompt (Admin) and run:

dsregcmd /status

If it shows the device is already joined, run:

dsregcmd /leave

Restart the device and try again.

Since no error is shown, check Event Viewer: Applications and Services Logs → Microsoft → Windows → User Device Registration → Admin Look for errors at the time of the attempt.

Also make sure:

No VPN or proxy is blocking the sign-in

Device is fully updated

User hasn’t reached the device limit (default is 50)

Entra ID settings allow users to join devices and MDM scope is set correctly

If it still fails, run:

sfc /scannow dism /online /cleanup-image /restorehealth

In most cases, this is caused by a stale device registration or a missing system component.
Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-04-08T22:58:04.6566667+00:00

Hello Fahad Chowdhary,

Any update on this? Please confirm if you still have further queries on this.

Answer 1

Use the built-in troubleshooting tools and logs to identify why the join flow is closing and not completing.

Run the Windows device troubleshooter for Entra ID
1. Sign in to the Microsoft Entra admin center with at least the Reports Reader role.
2. Go to Entra ID → Devices → All devices → Diagnose and solve problems.
3. Under Windows 10+ related issue, select Troubleshoot.
4. Select instructions and follow the steps to download and run the troubleshooter on the Windows 11 device.
5. Collect and zip the authlogs folder as instructed and upload it back in the same Diagnose and solve problems pane.
6. Review the suggested next steps provided by the troubleshooter (it will surface configuration or connectivity issues that cause silent failures).
Check for hybrid-join or device-object issues If the device is domain-joined or intended to be hybrid joined, verify there is no hybrid-join misconfiguration or device-object problem that could cause the join UI to fail:
- Confirm the device has line-of-sight to a domain controller if hybrid join is in use.
- Ensure the service connection point (SCP) is correctly configured with the right tenant ID and verified domain if hybrid join is configured.
- If the device object was deleted and the device is already Entra-joined, run dsregcmd /forcerecovery from an elevated PowerShell session and sign in again when prompted.
Collect deeper logs if the issue persists If the basic troubleshooter does not resolve the issue, collect detailed auth logs for support:
1. Download the Auth.zip from https://aka.ms/authscripts.
2. Extract to a folder (for example, C:\temp).
3. Open an elevated PowerShell session and run:
```
      .\start-auth.ps1 -vAuth -accepteula
```
4. Switch to a normal user session, reproduce the Join this device to Microsoft Entra ID flow until it fails/vanishes.
5. Switch back to the admin session and run:
```
      .\stop-auth.ps1
```
6. Zip the generated Authlogs folder and provide it to Microsoft Support for analysis.

These steps will surface any hidden error codes (network, authentication, or configuration) that are causing the join window to close without an on-screen error.

References:

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Issue with joining win11 pro to Ms Entra ID

1 answer

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