I signed up for a single month use Teams & Microsoft keep billing me monthly

Question

I signed up for a single month use Teams & Microsoft keep billing me monthly

Pauline Wilson 0

I signed up for ONE month & Microsoft keep billing. I cannot use the email they gave me on setting up as it wasn't explained they created a New email at lint of use. Hence I cannot update my subscription

this is THEFT

any suggestions?

John Jefferson Doyon 65,005 Reputation points Independent Advisor

2026-04-06T11:30:54.03+00:00
Hi, I'm John! I will help you with this.

To help narrow down the issue:

Did you sign up using a personal Microsoft account (like Outlook/Hotmail), or a work/business account (often ends in onmicrosoft.com)?

Do you see any email or receipt that shows the exact account being billed?

Can you still sign in to that account, even if you can’t access the mailbox?

Where have you already checked for the subscription?

1 answer

Your answer

John Jefferson Doyon 65,005 Reputation points Independent Advisor

2026-04-06T11:30:54.03+00:00

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Did you sign up using a personal Microsoft account (like Outlook/Hotmail), or a work/business account (often ends in onmicrosoft.com)?

Do you see any email or receipt that shows the exact account being billed?

Can you still sign in to that account, even if you can’t access the mailbox?

Where have you already checked for the subscription?

Answer 1

Hi @Pauline Wilson

Could you please share a few more details? For example, which Microsoft product or service you signed up for, when the charges started, and how the charge appears on your bank or card statement and also the if you are login to personal account or business account.

Additionally, please check whether the account created during sign‑up ends with @onmicrosoft.com. Microsoft often assigns an onmicrosoft account automatically when a new tenant or subscription is created, and that account is usually the owner of the subscription. If possible, try signing in at www.office.com using that onmicrosoft address or select the account recovery options if you don’t have the password.

Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.

I hope you find this information helpful. If anything is unclear, please don’t hesitate to reach out to me.

If you have any extra questions about this answer, please click "Comment."

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Nam-D 3,395 Reputation points Microsoft External Staff Moderator

2026-04-07T07:52:19.59+00:00

Hi @Pauline Wilson

Just reaching out to check if the information shared was helpful. If you have any updates or require further assistance, please feel free to let me know. Warm thanks.

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I signed up for a single month use Teams & Microsoft keep billing me monthly

1 answer

Your answer