How to access my email

Hi there! I can see here that you still require further assistance. Is there anything else that I can help you with?

Best regards,

Darhyl

Hey there! Nice to meet you!

Since you can't receive the verification codes from your old landline recovery phone number for a password reset, the only way to recover/unblock the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl

To regain access when verification codes go to an old landline, the security info on the Microsoft account must be updated or replaced.

Use these steps:

1. Go to the Microsoft account Security basics page and sign in with the locked Hotmail account if possible: https://go.microsoft.com/fwlink/p/?linkid=842325
2. Select Advanced security options > Get started.
3. Under security info, add a new method that can receive codes now (mobile phone, alternate email, or an authenticator app). Microsoft will send a security code to that new method.
4. Enter the code and select Next so the new phone/email is added to the account.
5. After adding new security info, remove the old landline by selecting it and choosing Remove. If prompted, add at least one working method before the old one can be removed.

If signing in is not possible because the code only goes to the landline and no other method works, use the account recovery process instead:

1. Go to the Microsoft Account Recovery form at https://account.live.com/acsr.
2. Enter the Hotmail address and an alternate email address where Microsoft can contact about the request.
3. Fill in as much accurate information as possible (previous passwords, contacts, email subjects, etc.) and submit the form from a device and location normally used with this account.
4. Wait for the response (typically within 24–72 hours). If needed, the form can be resubmitted (up to the daily limit) with improved details.

If verification codes are not arriving on any method that should work, sign in to the Security basics page with any available access and select Update info, then choose a method that works or I don't have any of these to replace the security info.

Once a working phone or email is added and verified, codes will go to that method instead of the old landline, and the account can be accessed again.

References:

• How to access Outlook.com when traveling
• Troubleshoot Microsoft verification code issues
• Can't sign in to my email - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A