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To leave the family group when only an organizer and a child account remain, parental consent for the child account must be removed first, and it must be removed by the same adult account that originally granted that consent.
Follow these steps in order:
- Confirm the correct organizer account
- Sign in at family.microsoft.com with the organizer account that originally set up/approved the child account.
- If the expected child account does not appear under consent management, it means:
- Consent was granted by a different adult, or
- Consent was granted using a different Microsoft account for the same adult.
- In that case, sign out and try any other Microsoft accounts that might have been used, then repeat.
- Remove parental consent for the child account
- Go to the parental consent management page: Manage permissions.
- On the account that originally granted consent, the child account will be listed.
- Select the child and remove consent there.
- Remove the child from the family group
- After consent is removed, go back to account.microsoft.com/family.
- As organizer, select the child’s entry.
- Choose Remove from family group and confirm.
- Leave (and thereby delete) the family group
- Once the child is removed and only the organizer remains:
- Select the organizer’s own name.
- Choose Leave family group and confirm.
- A family group without an organizer and at least one other member is deleted automatically.
- Once the child is removed and only the organizer remains:
If Remove consent does not appear even when signed in with the correct organizer account, the adult or guardian who originally granted consent must recover that adult account first using the account recovery flow, then repeat the steps above.
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