My messages keep getting blocked

Hi MACHS Winnipeg,

I understand how disruptive this is, especially when your account gets blocked every time you try to send an email to a group.

To start, could you please paste the exact block message you see when it happens (word-for-word)? For example, does it mention a daily message limit, a sending quota, or unusual activity? The exact wording matters because the next steps depend on which type of restriction is being applied.

Also, when you have a moment, please try sending the same group email from Outlook on the web at https://outlook.live.com and tell us whether you get the same block there. This comparison helps determine whether the restriction is being enforced at the account/service level or whether the behavior differs by app.

A couple of clarifying notes that may help explain why this can happen:

• Outlook.com has sending limits designed to help prevent abuse, including limits on how many recipients you can email and how many messages/recipients you can send in a day.
• Those limits can vary based on usage history, and if an account is new or recently changed, it may have a temporarily low sending quota until credibility is established.

Please note this is a public, user-to-user support forum, so there is no access to account status or internal enforcement details here. Guidance is limited to steps you can perform from your side.

Once you share the exact block message, confirm whether the same issue occurs when sending from Outlook on the web, and indicate roughly how many recipients are included in the group, I can suggest the most appropriate next step based on the specific restriction being applied.

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