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cosmosdb nosql connection timeout. and cant update the password.

Devashish Jaiswal 0 Reputation points
2026-04-03T07:30:19.34+00:00

Cluster: jinvaanii-cosmos-mongodb-nosql

Region: South India

Issues:

  1. nslookup returns No answer - DNS completely dead
  2. Password update fails with "operation already in-progress"
  3. No active operation visible in Activity Log
  4. Firewall fully open (0.0.0.0 - 255.255.255.255)
  5. Cannot connect from local or Azure Cloud Shell

Correlation ID: b09f2a76-468e-4516-bcc5-76561bf567ac

Request ID: 73f8b63b-8276-4b3a-8014-a02281502a31

Please force-cancel the stuck operation and restore DNS resolution.

Activity log shows clusterStatus changed from "Ready" to

"UpdateFailed" and provisioningState from "Succeeded" to "Failed".

No update was initiated by us. Azure-side operation failed silently.

Cluster DNS is now unresolvable.

Correlation ID: b09f2a76-468e-4516-bcc5-76561bf567ac

Request ID: 73f8b63b-8276-4b3a-8014-a02281502a31

Azure Cosmos DB
Azure Cosmos DB

An Azure NoSQL database service for app development.


1 answer

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  1. Sudhanshu Vishodia 0 Reputation points Microsoft Employee
    2026-04-09T04:13:45.9466667+00:00

    @Devashish Jaiswal Thanks for sharing the details, the issue has been sorted and your cluster is back in healthy state.

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