email address

Dear @Pana matheos,

Thank you for posting your question in the Microsoft Q&A forum. Based on your description, you used to receive weekly emails from a company but no longer receive them. You want to know how to check whether that sender’s email address or domain has been blocked or removed from your account.

Here are some suggestions you can try:

Check Blocked Senders

Sign in to Outlook

Go to Settings in the top right corner beside user icon > Mail

Select Junk email

Under Blocked senders and domains, look for: The exact email address or the sender’s domain (for example: @company.com)

Check the Junk Email folder

Open your Junk Email folder

Search for the sender’s address or company name

Blocked senders are usually delivered to this folder, not deleted, unless a rule deletes them

Check Inbox Rules

A rule may be moving or deleting the emails automatically.

Go to Settings > Mail > Rules (Outlook on the web), or Rules > Manage Rules & Alerts (Desktop Outlook)

Look for rules that: Delete messages, move messages to another folder, apply to that sender or domain

If you don’t find anything in your personal settings, your organization’s spam policies may be blocking it at the server level (Exchange Online / Defender). In that case, only an admin can confirm or unblock the sender

For reference:

Block or unblock senders in Outlook

Receiving email from blocked senders in Outlook.com

I hope information above can help you resolve the issue. Please feel free to reach out if you have any other questions.

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In new Outlook for Windows, the blocked senders list is managed in the Junk email settings for the account.

To check whether that company’s email address or domain is blocked in new Outlook for Windows:

1. In new Outlook, select the account where messages are missing (if more than one account is added).
2. Select Settings (gear icon).
3. Go to Mail > Junk email.
4. Under Blocked senders and Blocked domains, look for the company’s email address or its domain (for example, @company.com).
5. If found, select the address or domain and choose the option to remove/unblock it, then select Save.

If the address or domain is not listed there, it is not blocked via this mechanism, and the issue may be due to other causes (such as rules or sending problems on the sender’s side).

References:

• Block or unblock senders in Outlook
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?