Follow these steps in order, using the account that originally gave consent for your son’s account.
- Confirm you are using the correct organizer account
- Only the adult who originally granted parental consent can remove it.
- If you don’t see your son’s account when signed in with one address, sign out and try the other Microsoft account (phone-based or Gmail-based) and repeat the steps below.
- Remove parental consent for your son’s account
- Go to the parental consent management page: Manage permissions.
- Sign in with the Microsoft account that originally approved your son’s account.
- Locate your son’s account and choose the option to remove consent.
- If your son’s account does not appear under this login, consent was likely given from the other Microsoft account or another adult’s account.
- Remove your son from the Family group
- Sign in at account.microsoft.com/family with an organizer account.
- Find your son in the family list.
- If shown, first select Remove consent for this child's account next to his name.
- Then select Remove from family group and confirm Remove.
- If “Remove consent” still does not work or your son does not appear
- Check the other Microsoft account (phone-based vs. Gmail-based) and repeat steps 2–3.
- If you still cannot see or manage his account, consent may have been granted by a different adult account. That adult or guardian must sign in and remove consent, or recover their account if they cannot access it.
After consent is removed and the child is removed from the Family group, the child account will no longer be managed by your Family Safety settings and will lose access to shared subscriptions (for example, Microsoft 365 Family) from your family group.
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