Windows Pro 11 Defender and Firewall security

Hi joshua tavenor,

I’m following up to check whether the issue has been resolved. Feel free to reply if you need further information. If the information provided was helpful, please click "Accept Answer" to help others in the community. Thank you!

Hi joshua tavenor,

What I recommend is that you log in to the Microsoft 365 Admin Center if you are a business customer, and use the “Contact Support” option to request a callback. If you are a retail customer, you can go to support.microsoft.com and open a service request, where you can specify your preferred contact method and phone number. This ensures your request is routed to the correct account representative securely.

I hope this clears things up. If you find this answer helpful, please consider clicking Accept Answer so others can benefit too.

Jason.

Phone calls cannot be initiated directly, but Microsoft support can call back after a request is submitted.

For Windows/Defender/Firewall and account-related help, use one of these options:

1. For home/personal accounts and devices
   • Go to the Get help entry point for home users: select the Get help button on the Customer service phone numbers page.
   • Describe the issue, then choose a support option such as chat or request a call so support can call the phone number provided during the request.
2. For business/enterprise scenarios
   • If this is a business-related Windows/Defender/Firewall issue and managed via a business account, use the same Get help flow, or if applicable, sign in to your Microsoft 365 admin center or Services Hub and open a support request, then choose a callback option where available.

If help is needed specifically with a Microsoft Store purchase or subscription tied to the account, use the Get help button on the Microsoft Store purchases support page, then follow the prompts and select a callback option if offered.

To speak to a live agent in general (for supported products/services):

1. Open the Get Help app or go to the Contact Support experience.
2. Enter a brief description of the issue.
3. Scroll down and select Contact support.
4. Choose the product/service and category.
5. Confirm and then select a support option such as chat or Call me back.

Microsoft will use the contact details provided in the support request (not automatically the number on file) when placing the callback.

References:

• Customer service phone numbers
• Help with Microsoft Store purchases
• I need a phone number for Microsoft support - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A