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Unable to login to Visual Studio Subscription - https://my.visualstudio.com/

Ramanarajan D 41 Reputation points
2026-03-19T12:12:38.2433333+00:00

Hello,

I recently received a Visual Studio Professional Subscription, and I have received the official confirmation email from Microsoft.

When I click the specific link provided in the email (https://my.visualstudio.com/?wt.mc_id=visual-studio-subscriber-assignment_eml), I am able to access my subscription portal successfully.

However, I am encountering issues in the following scenarios:

  1. Direct Access: When I try to navigate directly to https://my.visualstudio.com, I receive an error.
    User's image
  2. Visual Studio IDE: When I try to sign in to the Visual Studio IDE using the same credentials, I receive the same error.

I have already verified that I am using the correct email address associated with the subscription. Could you please help me resolve this synchronization or login issue?

Thank you for your assistance.

Developer technologies | Visual Studio | Setup
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  1. Varsha Dundigalla(INFOSYS LIMITED) 4,865 Reputation points Microsoft External Staff
    2026-03-19T12:32:10.14+00:00

    Thank you for reaching out.

    This issue is related to account permission and subscription assignment on Microsoft’s side and cannot be resolved from the Visual Studio IDE or locally.

    To get this fixed, please raise a request with Visual Studio Subscriptions Support using the link below, where the subscription and account access can be reviewed and corrected:

    https://visualstudio.microsoft.com/subscriptions/support/

    Since the correct support path has been shared, we will now proceed with closing this thread. If you encounter any further issues, please feel free to raise a new thread.

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