cannot receive Pulse notification in Teams

Dear @Hobart Tao,

Thank you for raising this question.

Based on your description, this does not appear to be an issue with creating or publishing Viva Pulse content itself, since the Pulse is still being posted successfully. Instead, this behavior is most commonly related to how Viva Pulse delivers notifications to Microsoft Teams, which has changed over time and depends on several specific conditions.

Viva Pulse does not send Teams notifications automatically in all scenarios. Teams notifications are delivered only when the Viva Pulse Teams app is installed and up to date for the affected users, and when notification delivery through Teams is enabled at the organization (tenant) level. If the Viva Pulse app is missing, outdated, or if notification settings were recently adjusted by an administrator, Pulse notifications may stop appearing in Teams without showing an explicit error to end users.

You can refer to this article: Enable notifications for your organization

Another important point to be aware of is that administrators can now manage how Viva Pulse notifications are delivered across the organization, including whether notifications are sent via Teams activity feed, Teams chat, or email. If a change was made at the admin level, users would not necessarily be notified of that change directly, but the behavior would be immediately visible as missing Teams notifications.

For these reasons, this is unlikely to be caused by anything you are doing incorrectly. To move forward efficiently, I recommend confirming that the Viva Pulse app is installed and updated in Microsoft Teams for the affected users and checking with your Microsoft 365 or Teams administrator to verify whether any recent changes were made to Viva Pulse notification settings in your tenant. Your admin can also confirm whether the Viva Pulse app is being deployed and updated through Teams app policies.

If you’re unsure who your administrator is, this article may help: How do I find my Microsoft 365 admin?

I hope this explanation helps clarify why the behavior has changed and points you in the right direction for resolving it. Thank you again for your question, and please feel free to share any additional details if you need further assistance.

Looking forward to hearing back from you with any updates or additional details. 

Warm regards, 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Several things can cause Viva Pulse notifications to stop appearing in Teams. Use these checks in order:

1. Confirm the Viva Pulse Teams app is installed
   • Users only receive Teams Activity feed and Teams Chat notifications from Viva Pulse if the Viva Pulse app is installed in Teams.
   • Ask affected team members to open Teams → Apps (or Teams app store) and verify that Viva Pulse is installed.
   • If it is missing, they should install it. An admin can also push it via a Teams app setup policy. See: Teams app setup policy.
2. Update the Viva Pulse app to the latest version
   • If the app is installed but Teams Chat notifications are missing, the Viva Pulse app may be on an old version.
   • For users on old Microsoft Teams: open the Viva Pulse app and select Update in the banner at the top of the app.
   • For users on new Microsoft Teams: select Apps → Manage your apps → Update next to Viva Pulse.
3. Check that notifications are enabled in your tenant
   • Viva Pulse uses the Teams Activity feed, Teams Chat, and email to deliver notifications.
   • If no one in the organization is receiving notifications anymore, the tenant admin should review the Viva Pulse notification configuration as described in Enable notifications for your organization.
4. Verify email notifications as a fallback
   • Viva Pulse also sends email notifications to feedback providers and authors.
   • It can take up to 24 hours for email notifications to be delivered. If they are not delivered within 24 hours, log a support incident or use in‑app feedback.
5. If using groups as recipients, check group mail settings
   • If a Pulse is sent to a group and members do not get email notifications, ensure the group is mail‑enabled and that the sender has permission to send to that group (in Microsoft 365 admin center → Active teams & groups).

If, after these steps, notifications are still not appearing, the tenant admin should open a support ticket and include details (when the last working notification was received, which users are affected, and whether email notifications are also missing).

References:

• Enable notifications for your organization
• Troubleshoot and resolve Viva Pulse error messages
• View and share your Pulse feedback results