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macOS pkg showing installed in Intune app status and not showing (installed) in mac

Muhammad Moin Khan 0 Reputation points
2026-03-16T10:50:11.7033333+00:00

I created an application using a macOS pkg file in Intune, and this is the first time I'm installing it. Intune shows the application as installed on the device in both device and user install statuses, but the application is not actually present on the macOS device.

Microsoft Security | Intune | Application management
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  1. Prathista Ilango 1,065 Reputation points Microsoft Employee
    2026-03-24T19:29:11.2833333+00:00

    Hello Muhammad Moin Khan,

    You can start by checking the following:

    1. Verify whether the installation was triggered - Review the macOS installer logs on the device to confirm whether the PKG install actually ran. Intune marks a macOS PKG app as Installed when the installer process completes successfully, even if no visible app is deployed.
    2. Review detection rules - Incorrect or overly broad detection logic can cause Intune to report an app as installed even when it isn’t present on the device.

    The following articles provide guidance for deploying and troubleshooting macOS app deployment :

    Add an Unmanaged macOS PKG App to Microsoft Intune - Microsoft Intune | Microsoft Learn

    Troubleshooting app installation issues with Intune - Intune | Microsoft Learn

    Hope this helps!

    If you found the information above helpful, please Click Yes. This will assist others in the community who encounter a similar issue, enabling them to quickly find the solution and benefit from the guidance provided.

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